H&R Block · District Operations Cordinator/Administrative Assistant 2007 - 2015Oversee operational and administrative activities for as many as 57 tax offices across three districts covering 100+ miles. Consistently ensure P&L results by tracking labor budgets, resource distribution, facilities and contracts. Planned yearly office turnover and handled negotiations for real estate, leasing, maintenance and construction. Coordinated training for approximately 400 seasonal tax professionals participating in tax training school and public income tax courses to ensure that skill levels were aligned with course requirements. Acquired affordable office space by effectively negotiating lease terms and renewals with leasing agent, local property owners and mall development. Led the acquisition of a local tax provider, including facilitating contract negotiations, hiring and onboarding of staff, and transitioning the business to the H&R Block model.

Hershey’s Times Square · Assistant General Manager 2002 - 2007Supervised over 40 staff members in a retail store while focusing on team development, performance improvement plans, product knowledge, and career path planning and training. Created an exceptional customer experience atmosphere through effective in-store merchandising and customer service.Managed all aspects of retail operations, including full P&L profitability for a location grossing approximately $1M.