Veronica Calcagno Email & Phone Number

- Supervisione del team di specialisti che gestiscono i servizi cloud, fornendo orientamento, coaching e supporto per garantire l'efficienza e l'efficacia delle attività quotidiane.- Collaborare con il management per pianificare le attività delle operazioni cloud, definire obiettivi e garantire il raggiungimento dei KPI prestabiliti. - Monitorare.

Modena Area, Italy

- Management of technical support team, handling customer service interactions and reports- Effectively manages team members, including technicians and advisors, to ensure team objectives and goals are being carried out- Act as unique interface with the Customer (SPOC, Single Point Of Contact) to verify the performance of the services, understand the.

County Dublin, Ireland

- People management including recruitment, performance management, leave management, people issue management.- Provide and coordinate training and coaching to staff to increase skill and capability in issue resolution and communication with Customers- Ensuring customer service is timely and accurate on a daily basis- Responsible for maintaining and.

Citywest Business Campus, Dublin, Ireland

Management duties:- Coordination of the Technical Support Team (on behalf Aspen Pharma), responsible for the overall direction, evaluation of the team providing induction training for new team members- Responsible for the daily performance, ensuring adherence to SLA expectations (productivity, internal quality and external quality)- Create reports to.

County Dublin, Ireland

- Provide mentoring, training and coaching to all new and existing Level 1 Technical Support Analysts.- Log, validate and diagnose customer IT issues (UK, Irish and Italian Markets)- Provide the customer with a solution through information gathering, research, analytical troubleshooting and problem solving- Escalation and management of calls and emails to.

Reggio Emilia Area, Italy

- Providing information to buyers, manage suppliers invoices and purchase orders by phone and e-mail regarding work safety courses and E-learning platform.- Manage user registration and coordinate the examinations process including access to e-learning test. Maintain and develop E-learning platform.- Management of administrative work, coordination of the.

Between Parma, Italy And Milano, Italy

- Management and organization of a Call Centre outbound with 24 Agents (Start-up) - Ensure a high level of service and customer satisfaction.- In conjunction with HR Manager, Induct and train all team members, ensuring that the highest levels of training were delivered and measured. - Provide reports to senior management on Call Centre activities as.

Diploma In Management Studies, Business Administration, Management And Operations

Activities and Societies: Management Principles, Marketing and Sales Management, Communication Skills, Human Resources Management.

Certificate In Management Level 1, Business Administration And Management, General

Activities and Societies: 1. Understanding Management and Leadership 2. managing Resources 3. Managing Time, Stress and Crisis

Aspiring Leaders Programme, Leadership

Tefl Master Course, Teaching English As A Second Or Foreign Language/Esl Language Instructor, B

Itil® Foundation Certificate In It Service Management, 92/100

Education record