Veronica Castillo Cell 214-457-0086 vdcc32@yahoo. comHighlights • Accounts Payable & receivable • Problem Collections Legal Aspects of Collections & Evictions• Communication Skills• Time Management Skills• Research Abilities• Focused on detail• Sense of urgency• Flexible schedule• Organizational Skills• Computer Literacy• Work as Team Player• Multi Family property management software• Scheduling accomplishmentsDecreased operating cost by 5% by implementing new cost control procedures within (6) six months. Reached occupancy goals from 82% to 95% with an (8) eight week forecast of 97% Also, keeping an average of 50-65% renewal rate.JOB RELATED SKILLSDependable and motivated, with well-developed interpersonal skills and the demonstrated ability to maintain a high level of integrity and trust within the organization and with clients. Extensive experience in all aspects of internal and external customer service. Major strengths include excellent communication English and Spanish, organizational and problem-solving skills, the ability to grasp concepts and ideas quickly, adaptability to situations and personalities, able to perform with no supervision, and the ability to manage detail in a highly efficient manner. Fluent in Spanish and English.