Veronica Chaney Email & Phone Number

Port Arthur, Texas, United States

Lead and manage the daily operations of multiple branches, ensuring efficient and effective banking services while maintaining a strong focus on member satisfaction. Develop and implement strategic plans to optimize branch performance, resulting in an increase in operational performance. Oversee the execution of risk management strategies, ensuring compliance with internal policies and regulatory requirements to mitigate potential risks. Collaborate with senior leadership to develop and execute initiatives aimed at enhancing the member experience, resulting in increasing member overall satisfaction. Lead a team of 35 employees l, fostering culture performance excellence through training, mentorship, and regular performance evaluations. Streamline branch operations by implementing process improvements that reduced transaction processing times and improved overall workflow. Manage the budget for branch operations, ensuring cost-effective allocation of resources and achieving financial targets.

Port Arthur, Texas, United States

Supervised the day-to-day operations ant our Mid County branch and Call Center, ensuring financial transactions were processed accurately and efficiently. Implemented process improvements that led to an increase in operational efficiency and a decrease in member complaints. Trained and developed staff in operational best practices, compliance, and member service, resulting in improved employee performance and member satisfaction. Collaborated with the compliance team to ensure branch operations adhered to all regulatory standards, reducing non-compliance incidents. Ordered and shipped cash through the Federal Reserve. Balanced the vault and coin machine daily. Completed annual appraisals for branch employees.

Port Arthur, Texas, United States

Analyzed operational workflow within the Call Center to identify inefficiencies and recommend improvements, which resulted in a reduction in processing times and monthly cost with our after hours vendor. Developed and maintained detailed reports on operational metrics, providing actionable insights to senior management. Supported the roll-out of new banking technologies and systems, ensuring smooth transitions and minimal disruptions for the frontline staff. Assisted in the development of policies and procedures that enhanced operational control and wait time for members.

Groves, Texas, United States

Supervised the day-to-day operations at our main branch, ensuring all financial transactions were processed accurately and efficiently. Assisted members with opening consumer and business checking accounts, IRA’s, Money Market and CD accounts. Processed and verified cash orders from the Federal Reserve. Completed regular performance evaluations and disciplinary for branch employees. Collaborated with the compliance team to ensure branch operations adhered to all regulatory standards, reducing non-compliance incidents. Loaded and balanced the cash dispensers daily. Managed and balanced the vault daily.

Groves, Texas, United States

Groves, Texas, United States

Los Angeles, California, United States

Open consumer and business accounts. Processed deposits and withdrawals for our large business account owners. Balanced the ATM’s daily.

Inglewood, California, United States

Associate Of Science - As, Computer Technology/Computer Systems Technology

Associate Of Arts - Aa, Liberal Arts And Sciences, General Studies And Humanities