Veronica Chen

Veronica Chen Email and Phone Number

Training Coordinator, Product & Operation Academy, Dell @ Amazon Web Services (AWS)
seattle, washington, united states
Veronica Chen's Location
Taipei, Taipei City, Taiwan, Taiwan, Province of China
Veronica Chen's Contact Details

Veronica Chen personal email

n/a
About Veronica Chen

Hi, I'm Veronica, a customer-focused innovator with a passion for driving change and delivering results. I believe that being helpful, genuine, and professional is the key to earning trust and providing exceptional customer service.Throughout my career, I've gained front-line customer service and leadership experience in the IT, Retail, and Airline industries. At Dell, I led two major projects aimed at improving customer service through data analysis, process improvement, global workshops, newsletters, and knowledge material development. In retail, I focused on team training, individual development, and sales/stock management using data analysis.I'm a firm believer in working smart for processes and operations while working hard for innovation and self-improvement. I constantly seek out opportunities to learn and grow, which gives me the resilience and flexibility to make solid decisions.In my free time, I enjoy soaking up the sun, DJing, and unprofessional dancing. I'm also an avid freediver.

Veronica Chen's Current Company Details
Amazon Web Services (AWS)

Amazon Web Services (Aws)

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Training Coordinator, Product & Operation Academy, Dell
seattle, washington, united states
Employees:
72973
Veronica Chen Work Experience Details
  • Amazon Web Services (Aws)
    Aws Enterprise Customer Service
    Amazon Web Services (Aws) May 2023 - Present
    台灣 臺北市
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  • Dell Technologies
    Senior Analyst, Talent Development Project/Program Management
    Dell Technologies Apr 2019 - Mar 2023
    Taipei City, Taiwan
    P&O Workshop & Newsletter project lead • Global communication newsletter to engage with 28K+ learners per quarter, total 11 workshops in 3 years• Avg. 95.2% satisfaction rate, 23% survey response rate, eNPS 62%, 86% newsletter open rate, total facilitating to 14K+ attendees • Project design and process/content optimization by data/survey analysis Global training management• Manage E-learning utilizing Pluralsight/Accenture/Udemy/LinkedIn learning platform• On-site… Show more P&O Workshop & Newsletter project lead • Global communication newsletter to engage with 28K+ learners per quarter, total 11 workshops in 3 years• Avg. 95.2% satisfaction rate, 23% survey response rate, eNPS 62%, 86% newsletter open rate, total facilitating to 14K+ attendees • Project design and process/content optimization by data/survey analysis Global training management• Manage E-learning utilizing Pluralsight/Accenture/Udemy/LinkedIn learning platform• On-site training management• Vendor collaboration• Survey evaluation for improving learner experiencesServiceNow project lead • Strategy planning with data analysis to achieve customer experience and process improvement• Reporting enhancement by creating a new data dashboard and reporting system • Risk management by data analytics and troubleshooting proactivelyCareer stories podcast project lead• 12 Podcast episodes for senior leaders to share career and development journeyMaster Report management• Report design/Team training/Data management Show less
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  • Uniqlo
    Associate Store Manager
    Uniqlo Jul 2016 - Sep 2018
    Taiwan
    • Customer Service Management• Complain Handling • Staff Training • Inventory Control • Sales Management • Work Schedule Planning
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  • Cathay Pacific Airways
    Cabin Crew
    Cathay Pacific Airways Jan 2014 - Feb 2016
    Hong Kong
    Business class and Economy class premium serviceInflight sales service deliveryComplains and emergency handling Applying first aid
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Veronica Chen Education Details

Frequently Asked Questions about Veronica Chen

What company does Veronica Chen work for?

Veronica Chen works for Amazon Web Services (Aws)

What is Veronica Chen's role at the current company?

Veronica Chen's current role is Training Coordinator, Product & Operation Academy, Dell.

What is Veronica Chen's email address?

Veronica Chen's email address is ve****@****fic.com

What schools did Veronica Chen attend?

Veronica Chen attended 臺北醫學大學.

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