Veronica Child Email & Phone Number

Fee Program Manager for the City's Development Impact Fee Program. Calculate fees for all City projects including residential, commercial and industrial. Manage fee credits and reimbursements. Evaluate and implement the City's Municipal Code. Assist with the formation of benefit districts and community facilities districts. Program Manager for 7 Master Plan updates, CEQA evaluation and update to related Nexus Study. Project Manager for various projects within the Engineering Division. Analyze data and present to upper management. Evaluates the division budget, create forecasts and make recommendations. Work with and maintain relationships with developers and residents. Manage consultant contracts and purchase orders. Approve invoices and requisitions.

Manage current IT projects and make plans to improve the implementation of future projects. Develop and manage contracts with outside vendors and maintain vendor relationships. Analyze current processes/programs and create plan for improvement. Project Manager for various IT projects including procurement of a new Human Resources Information System software. Responsible for executing high‐level documents including staff reports and requests for proposals. Evaluate the current budget, make new recommendations, create forecasts and provide data analysis. Participated in the development of the new cell phone application for customer use.

Managed three budgets, mid-year budget adjustments and the processing of year-end budget consolidation. Acted as staff liaison to a Council Committee by managing budget, improving processes and managing projects. Handled administrative matters including providing support to the Executive Team, composing documents, processing of sensitive documents and managing schedules. Supervised administrative support staff, oversaw accounts payable processing and ensured customer satisfaction. Entrusted to develop and manage contracts with outside vendors.

Redwood City, Ca

Analyzed spending trends and presented data to Executives with recommendations for future spending. Formulated budget recommendations and monitored the budget for two departments. Updated the Code Enforcement program, conducted weekly data analysis and reporting. Proactively sought process improvements to ensure high quality customer service. Worked with many other departments to ensure timely processing of permits and applications.

Supervised support staff while maintaining excellent levels of customer service and support. Implemented process improvements to ensure that the office ran efficiently. Continually evaluated performance of each employee through effective reviews with clear opportunities for improvement and recognition of accomplishments. Designed effective methods of training new employees that resulted in a knowledgeable and efficient staff. Compiled data in relation to overall company performance and presented regularly to the Executive Team.

Management of crew, payroll, employee relations and human resource responsibilities of a $52,000 business. Assessed estimates for new business prospects. Managed all customer service problems. Implemented marketing and advertising ideas which included a 6 month business plan projection.

Master Of Business Administration - Mba

Bachelor Of Business Administration (Bba), Finance And Supply Chain Management