Veronica Cipriani Email and Phone Number

Gestionale: Scrigno GP dati con ausilio SimplebookingGestione mail e chiamatePreventiviPrenotazioniAssegnazione camereGestione OverbkgComunicazione c/OtaGestione Gruppi di allotment e non

Gestionale: Scrigno GP dati con ausilio SimplebookingAccoglienza cliente (Conciergerie)Check-in/out Problem SolvingGestione CassaGestione TelefonateSmaltimento MailGestione Prenotazioni (by email, by phone, by Ota's)Assegnazione Appartamenti Comunicazione con settori subordinati (housekeeping, restaurant, kitchen e maintenance)Gestione Area Wellness

CC Inbound: Assistenza commerciale per clienti Tim 187

Durante il percorso accademico del master in economia e management delle attività turistiche, oltre ad essere discente dello stesso, ho svolto la funzione di Tutor d'Aula. organizzando materiale didattico per il gruppo, confrontandomi con gli stessi elementi e mediando tra la classe di studio e la classe docenti.

Collaboration for copywriting @AgendaViaggi, it is an amazing travel and tourism magazine, which deals not only with itineraries but also tells about places, architecture, biodiversity and traditional custom.

Rome Termini Suites is an accommodation society in Rome center - closely to Esquilino square - which hosts tourists from all over the world making them feel at home.In RTS I learned to develop my front and back office skills.Main activities: Responsible for providing a friendly welcome and for hosting the guest,furthermore, to verify the validity of a reservation by pre-authorization; for a service over the phone;carrying out the balance of cash and of the reservations.- Check- in /out of guest- Booking Management- Taking payment by guest by credit cards or cash andadministrative and accounting functions- Room Assignment- Review Management- Problem Solving- Costumers assistance- Incoming phone call and mails by guests and by OTA Channel- Coordination with housekeeping, maintenance and inside the front office teameachother;- Reporting the daily and weekly job to Managers Office

B&b Hotels is a French hotel chain that takes care of welcoming its guests in a young and smart environment. Here, I learn the basic elements about Opera PMS anfd the value of Front Office: - Costumer assistance,- Check-in check-out, give information.- Booking management by mail, by phone or directly by OTA channel- Coordination with Housekeeping