Manage all online platforms, analyze all guest feedback and continuously improve the guest experience through guest feedback analysis after checkout as well as linking Royal Service Manager reports to Voice of Guest reports and identifying common alerting signs in Front Office, Food and Beverage and Spa and Recreation.Handles the dining reservation operations for the 6 major restaurant of the property.

Operate the telecommunication and dining reservations operations efficiently and ensures that all standards are followed.Supervise and assist colleagues with their duties.Performs aspects of human resources and training functions including pre-screen interviews, coaching, disciplinary actions, performance reviews and training new colleagues in the department.

Handle call inquiries with regards to all dining reservation inquiries, booking and special requests.Maintain the Palm Dining Mailbox and ensure that all emails are handled within 2 hours.Handles group reservation and creates Restaurant Event Orders and communicate to respective department.Working closely with Marketing Team and coordinate the ongoing promotions.Create and amend floor plan for each outlet.Assist the outlet if there is a need for hostess.

Provide excellent customer service to one of the largest telephone company in the US via chat.

Sorts and facilitates all F&B division communications for appropriate handling. Composes memos and other forms of correspondence of the Director of F&B.Responsible for the administrative requirement of the division and ensure delivery and compliance of committed arrangements by the hotel.Assist in the implementation and coordination of the hotel's restaurant promotions and the hotel's activities in general.Arranges and reminds the Director of F&B of his appointments.Assist the F&B Manager with the administrative works.

Offers various services in order to serve the guest in the conduct of their business.Thorough understanding to answer inquiries related to hotel services, registration of guests, and shopping, dining, leisure, and travel directionsAssists guests for if they need Local and International newspaper.Schedules the use of the Meeting roomsMaintains the cleanliness and orderliness in the meeting roomsAssist the guest for the internet usage.Does the Airline ticket rebooking/reconfirmationAssist the guest for the Domestic or international courier/ delivery services.Prepares the month end inventory to be submitted to the chief accountant.Prepares daily cashier reports that is to be submitted to the general cashier