My responsibilities include managing the shop floor, leading the team to get the best results, make possible to achieve the KPIs, outstanding customer service, cashing up, help the visual team

Make sure I deliver a good customer service using all the knowledge I have about the brand and the different products and treatments, tidy up and maintain the shop clean and organise, cashing up, follow the procedures to achieve daily and monthly targets

customer service at the tills and the juice area, training new people, prepare juices and smoothies following the company recipes and procedures, maintain clean and tidy all the areas, lead by example

Managed a team of 20 people, responsible for the shop during the busiest times. Train and coach people to their own development within the company, personal and professional, delegate the best people to be in the best places during busy periods, deliver an exceptional customer service, payroll and paperwork, cashing up and banking