Veronica Davis Email & Phone Number

Provided staff augmentation support for GMAC IT programs consisting of both development and sustain programs with multiple releases that were planned and implemented throughout the year. Initiated and maintained reporting relationships with project stakeholders including team members, peers, managers, customers and vendors, Created integrated project documents from start up through close following the GMAC Standard Delivery Process (SDP) to ensure that deliverables were on time, met client expectations to pass the Tollgates and met quality standard achieving 90% or better assessment scores.Tracked, provided oversight and reporting of the scope items so that project team members were aware of client priorities and status of project scope. Tracked key milestones, scheduled tasks, risks and issues utilizing the GMAC Clarity tool and the SDP project log to provide reporting to all stakeholders.Facilitated weekly project meetings with project team members and the clients to discuss project status, strategy direction and changes.Provided oversight and managed the Sharepoint sight to ensure that all members had the appropriate access needed for collaboration and also maintained the structure of the workbook folders for ease of use.

Provided Scope Management and Change Control Management for the GM North America Sector Service Agreement Project Management Office.Responsible for tracking project scope documentation to ensure that scope items were properly reported.Responsible for creating and tracking Change Control documentations utilizing the SDP21 to meet the requirements of quality assurance team.Instrumental for the development and implementation of the automated Change Control database to improve the accuracy of status and reporting for the entire PMO and the GM client.Participated on the process development team to develop new methods and procedures for accomplishing

Provided project support and turn over for the Lockheed Martin account when Lockheed Martin won the bid for Trade Management Services. Provided work direction and assigned tasks to resources on the Mexico team to meet the needs of the GM Mexico client.Participated on the Integrated Process Group team to develop new methods and new procedures for accomplishing work.Provided coaching and mentoring to team members on the use of the process set known as the Quality Management System (QMS).Participated as an interviewee for the CMM Based Assessment for Level 3 for the

Promoted to a formal leadership role from the System's Engineer role. Responsible for leading a team of approximately 20 Systems Engineers that were geographically located in MI and OH. Facilitated general HR responsibility including training, compensation and benefits administration, new hire orientation, employee relations, and performance management .Interfaced with the Program manager in a prompt, efficient, and professional manner to facilitate work assignments and issue resolution. Met diversity goals by identifying diverse recruiting sources and working with the project team and recruiters for job openings.Coordinate all logistics surrounding the internship program, including roundtable discussions to determine offer status for interns.

Mainframe programmer responsible for coding, testing, debugging and implementing small to large programs. Created documentation in work assignments such as program code, and technical documentation. All programming work performed in a mainframe environment, utilizing COBOL, PACBASE and JCL.Created project schedules using the Timeline software to track completion of project deliverables.Coordinated and lead the activities to participate in joint ventures to implement organizational upgrades to existing systems, including planning, executing, and implementing changes.Worked closely with the GMAC customer to define requirements and approve changes.Provided technical support for the GMAC client, duties included analysis of work requests, designing, coding and implementing changes to existing systems.

Masters Of Science, Administration, General Administration

Bachelor'S Business, Administration, Accounting/Computer Information Systems