Veronica Dewitt Email & Phone Number

Beaumont, Texas

Security and Surveillance - Input/Update inmate information, Supervised the orderly running of facility procedures,Input daily records on employee logs, Organize Inmate daily activities.12.5 years of experience providing excellent customer service, Strategic- Relationship-Building skills - listen attentively solve problems creatively, and use tact and diplomacy to find common ground. Data Entry, 10 Key by strokes, Internet Explorer, MS Office 1995 and 2000.

• Operate a multi-line telephone console system, alerting system, and TDD system for the deaf and hearing-impaired• Translate information to the appropriate codes• Determine and assign the level of priority of the call and enter the data into a computer-aided dispatch system for radio dispatch purposes• Perform emergency medical dispatch and crisis intervention services• Ask vital questions and provide pre-arrival instructions for emergency medical calls• Monitor and operate a radio console and computer equipment• Receive and respond to a variety of emergency and non-emergency services and complaints• Ask questions to interpret, analyze and anticipate the caller’s situation as to resolve problems, provide information, dispatch emergency services, or refer callers to other agencies• Dispatch and coordinate the responses of public safety agencies• Identify appropriate number and type of equipment or apparatus to dispatch• Enters and modifies information into local, state and national computer databases• Monitor and respond to a variety of technical systems and alarms

Operated the airport telephone exchange system including the public address system and TDDs Customer information giving out flight information.Relayed information and calls to appropriate personnel regarding repair services.Broadcasted information to appropriate airport and tenant personnel regarding aircraft emergencies and hazardous conditions as specified in the Airport Emergency Procedures Manual. Monitored access control systems to ensure no unauthorized access to Aircraft Operating Areas (AOA) and other security areas by the public, employees or tenants of the airport. Notified appropriate authorities of civil defense alerts.Entered domestic and international airline schedules into the information display system and reviewed, updated daily flight data, aircraft gate and baggage carousel assignments and schedule changes.

Maintains radio contact with units to monitor field personnel’s locations and activities during involvement with all complaints.Locates complaint sites and appropriate field personnel to transmit necessary information by way of radio and or computer communications.Responds to complaints or inquiries for citizens, city officials or outside agencies: represents the department at conferences and meetings. Ensures that complaints and inquiries are completed and resolved.Prepares work orders, findings and recommends resolutions to problems.Managed incoming calls in a professional and friendly manner.

Managed approximately 120 – 160 incoming calls in a professional manner on a daily basis.Researched, analyzed and resolved customers’ problems and inquiries.Provided general information to customers for various city services (such as water, sewer, potholes, ditches, traffic signals and signs) or transferred calls to appropriate City personnel.Accountable for meeting customer satisfaction goals while deploying the effective and efficient information.Managed and submitted service requests for all City of Houston departments.Performed data entry activities to record Information.Required to be “on call” during emergency situations.

An unwavering commitment to customer service, with the ability to resolve complex issues and win customer loyalty. Assist clients in an outbound call center regarding computer issues, Diagnose and recommend service for the client, Schedule and confirm appointments for in home, over the phone and in store service, Cancel/Reschedule appointments per clients request. Oracle Database, Internet Explorer, MS Access, MS Word,10- key by stroke.

Collect on overdrawn accounts in a call center environment,Using an automatic telephone dialing system to contact customers and a computerized system to track customers to achieve and maintain goals on a monthly basis,Processed payments via credit/debit card, and/or checks,Submit email and fax verifications to verify payments are made, The accounts are collected in compliance with the provisions of the FDCPA, the FCRA and internal performance standards. 21.5 years of experience providing excellent customer service in busy retail and law enforcement/corrections environment.An unwavering commitment to customer service, with the ability to resolve complex issues and win customer loyalty. Data Entry, MS Excel, MS Words, 10-Key by strokes, MS Access, Internet Explorer, MS office 2000.

Security and Surveillance - Input/Update inmate information, Supervised the orderly running of facility procedures,Input daily records on employee logs, Organize Inmate daily activities.12.5 years of experience providing excellent customer service, Strategic- Relationship-Building skills - listen attentively solve problems creatively, and use tact and diplomacy to find common ground. Data Entry, 10 Key by strokes, Internet Explorer, MS Office 1995 and 2000.

Scanned customers merchandise at the POS (cash register),Scanned/ Received incoming merchandise,Stocked Shelves, Assist Customers, Assort/ Discard damaged merchandise. 9 years of experience providing excellent customer service in busy retail environment. Data Entry,10 Key by strokes, Multi-line Phone/Intercom System, IBM PC, Cash Register,