Veronica Duncan Email and Phone Number

Supervisor- OperationsOnshore- Scheduling and IntakeEnsure team is focused and working diligentlyLead team meetings and huddles to advise of any upcoming protocol and/or file management changes and remindersMediate care coordinator conflicts to assess proper resolutionAssist in answering Supervisor Calls for both customer compliments and complaintsConduct one on one meetings to review individual progress and developmentWrite annual reviews to reflect Care Coordinator’s growth during previous yearReview Quality Assurance documents to determine trends and additional needs of the care coordinatorsResponsible for tracking monthly productivity and adherence for seventeen direct reportsManage time cards and time off requestsWork with IT to enhance everyday use internal business platforms Offshore- Operations SupportHandle all developmental training and post correspondenceAttend weekly conference calls to discuss progress and additional needsCommunicate with leadership and upper management based on productionComplete monthly reports to show overall totals versus referral intakeVisited India to follow up on initial six months of training