• Partner with product and marketing teams to define scope, requirements, go-to-market strategy, and launch partner integrations with immense value and high adoption• Reduced department spending by 10%• Provide business executives with actionable insights into business drivers, financial performance, and risks in the form of regular reporting and ad-hoc analysis• Collaborate and communicate regularly with stakeholders and cross functional departments• Drive operational excellence by making recommendations and assisting with the implementation across standardizing, streamlining, and automating processes to improve sales productivity• Prepare presentation package for Quarterly Business Review and other leadership meetings• Own the systems, data, and processes that support our GTM motion across the Marketing, SDR and Sales teams• Ensure consistency and alignment across team procedures• Investigate research requests on new and existing initiatives

- Increase Pipeline Generation- Hold the team accountable for their performance metrics while properly maintaining accurate records in the CRM system to track all sales activity- Display key metrics in the sales area to track team and individual achievement through all stages of funnel (lead flow, activity performance, etc)- Build and refine sales playbook and incorporate into ongoing sales training

- Full cycle sales from first customer contact through to close. Able to effectively manage a large pipeline for both short and long sales cycles.- Deliver exceptional customer support post-sale to ensure customer happiness and high retention.- Engage active leads by providing demonstrations of our software. Follow up as needed to provide product training to connect product features with customer value.- Cross-sell/up-sell additional products by developing relationships; recommend valuable solutions to their business- Deliver an exceptional customer experience that results in higher customer satisfaction- Consistent top performer of sales and customer engagement

Working on a team environment to provide Proactive Customer Support • Communicate one on one with businesses to understand customer requirements, while finding creative solutions within the software to solve their pain points in work order management and scheduling. • On-Boarding and account management of Premium Service accounts• Pro-active outreach to service providers on a daily basis• Working closely with internal Product Team to provide customer feedback and work towards refining product features

• Engage in channel partner ecosystem – maintain and build relationships with manufacturers, partners, resellers, and other competitive distribution companies• Proactively tracked renewals for customers to begin procurement cycle three months in advanced• Worked with various government, state and local contracts to promote Government Red Hat sales.

• Horizontal support team that monitors and manages the performance of multiple contact center networks (inbound and outbound), performs system incident management, and provides dialer administration and support.• Monitor system and platform health using various monitoring tools/reports

• Responsible for processing sales and maintaining the transaction records accurately in a high volume, fast-paced work environment• Responsible for several managerial transactions including inventory, cash handling, and accountability forms; strong accounting skills• Extensive knowledge working with Point-of-Sales transaction and software