Veronica Gray Email & Phone Number

Salt Lake City Metropolitan Area

Operational Excellence:Acted as an internal consultant, collaborating closely with B2B teams to streamline workflows and optimize operational efficiency.Implemented and refined operational processes to enhance service delivery and customer satisfaction across multiple business segments.Analyzed operational data to identify trends, inefficiencies, and strategic opportunities.Strategic Insights and Project Leadership:Lead and supported high-impact projects and initiatives that align with business strategy, including supply/demand forecasting, subscriber model KPIs, and customer acquisition/retention strategies.Coordinated cross-functional teams to ensure seamless execution and alignment on strategic objectives.Prepared comprehensive project documentation, reports, and presentations to communicate insights and recommendations to senior leadership.Stakeholder Engagement:Served as a key liaison for internal stakeholders, fostering strong relationships across departments and business units.Collaborated effectively with external partners and vendors to support procurement and contract management activities.

West Valley City, Utah, United States

Implemented change management throughout departments. Trained new employees. Implemented new policies and procedures. Implemented new EHR and PACS system. Improved patient satisfaction.Increase physician relationsIncreased employee retention.

Salt Lake City Metropolitan Area

Provided strategic leadership and vision for imaging service lines. Administered financial viability, quality, safe delivery and review of services to customers throughout the facility. Achieved cost effective, quality, and customer directed services for the facility. Promoted and developed employee customer service skills and built a culture of patient centered care and professionalism. Proactively identified best practices and regulation changes in the imaging field, both state and federal, and implemented consistent practices at the facility. Developed a department financial plan including operating budgets, capital budgets and meeting established budget objectives. Developed, implemented, and evaluated patient care programs based on strategic planning, identified need, administrative requests, and the changing health care environment. Served as chair of diversity and inclusion networks. Reviewed benchmark data and provided leadership in reaching or exceeding industry standards.

Delano, California, United States

Developed departmental goals, plans, and standards consistent with the clinical, administrative, legal, and ethical requirements/objectives of the organization. Directed departmental operations, including patient care delivery, information technologies, service level determination, and complaint management, to achieve performance and quality control objectives. Planned and monitored staffing activities, including hiring, orienting, evaluating, disciplinary actions, and continuing education initiatives. Prepared, monitored, and evaluated departmental budgets, and ensured that the department operates in compliance with allocated funding.

Las Vegas, Nevada, United States

Drove industry leading patient satisfaction, physician satisfaction, and employee engagement results for eleven care centers. Lead presentations to maintain strong partnerships with center’s Board and stakeholders. Lead business development for the centers through continually developing the network and market knowledge. performed recruitment, partnership management, legal, business development, risk management, patient safety, human resources, accounting, and financial reporting. Achieved State and Federal accreditation, and leading company and department initiatives.

Salt Lake City Metropolitan Area

Implemented new policies and procedure to startup. Hired and trained new employees. Implemented new workflows and systems. Improved vendor and physician relations. Expanded service lines and increased volumes by 13%.

Fresno, California, United States

Managed day to day operations of pediatric departments. Lead teams to assist in surgery and ambulatory procedures. Lead projects including opening ambulatory outpatient centers and expand service departments. Trained and developed leaders within our departments. Led IT operations to new EHR and PACS systems.

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor'S Degree, Business Administration And Management, General

Bachelor'S Degree, Radiologic Technology/Science - Radiographer