Veronica Griffis Email & Phone Number

Remote

As a Claims Specialist 1 at Liberty Mutual Insurance, I embarked on a rewarding journey to effectively manage and resolve complex insurance claims, while actively contributing to the company's mission of providing outstanding customer service and risk management. My key responsibilities included:- Diligently evaluated and investigated insurance claims, applying a meticulous approach to assess liability, coverage, and damages.- Employed analytical skills to make informed decisions on claims and collaborated with colleagues for consensus when necessary.- Acted as an advocate for policyholders, demonstrating empathy and professionalism throughout the claims process.- Maintained open and transparent communication with clients, addressing inquiries and concerns, and providing clarity on claim status and resolutions.- Conducted negotiations with claimants, attorneys, and other involved parties to achieve fair and equitable settlements.- Adhered to company guidelines and industry standards to ensure favorable outcomes for both the insured and the company.- Maintained comprehensive and accurate records of claims activities, facilitating efficient data retrieval and compliance with regulatory requirements.- Generated detailed reports and summaries for internal and external stakeholders to support effective decision-making.- Committed to ongoing professional development, staying current with industry trends, regulations, and best practices to enhance claims expertise.Actively participated in training and development programs to refine skills and knowledge.- Collaborated closely with claims teams, legal professionals, underwriters, and external partners to optimize claims processes and outcomes.Shared insights and contributed to team efforts to improve operational efficiency and customer satisfaction.

Portland, Oregon, United States

As a Workers Compensation Technician at Liberty Mutual Insurance, I played a pivotal role in the effective management of workers' compensation claims, demonstrating my dedication to providing exceptional service and support to both policyholders and the organization. My key responsibilities included:- Meticulously processed workers' compensation claims, ensuring compliance with regulatory requirements and company policies.- Conducted thorough reviews and analysis of claims, identifying potential issues, and collaborating with claims adjusters for resolution.- Acted as an advocate for injured workers, providing empathetic and informative guidance throughout the claims process.- Established clear lines of communication with policyholders, addressing inquiries, and explaining claim status and benefits.- Facilitated effective communication and collaboration between medical professionals, legal counsel, and claims adjusters to ensure comprehensive claims management.Coordinated medical evaluations and legal proceedings as needed for claim resolution.- Maintained precise and organized claims documentation, ensuring data accuracy and timely reporting.Prepared comprehensive reports and summaries for internal and external stakeholders, supporting informed decision-making.- Stayed up-to-date with evolving workers' compensation regulations, proactively implementing necessary changes to maintain compliance and enhance claims handling efficiency.- Collaborated closely with claims adjusters, underwriters, legal teams, and medical providers to optimize claims processes and outcomes.I took pride in my contribution to safeguarding the well-being of injured workers while upholding the company's commitment to excellence in claims management and customer service.

Portland, Oregon Area

As an Insurance Assistant at Liberty Mutual Insurance, I played an integral role in supporting various aspects of the insurance operations, contributing to the company's commitment to excellence in client service and risk management. My key responsibilities included:- Assisted in the management and administration of insurance policies, ensuring accuracy, compliance, and timely processing.Conducted policy reviews to identify and address client needs and coverage adjustments.- Provided exceptional client support by responding to inquiries, addressing policy-related questions, and offering personalized assistance to policyholders.Fostered strong client relationships through proactive and responsive communication.- Supported claims processing by gathering and organizing essential information, expediting claims resolution, and facilitating timely payments to policyholders.Collaborated with claims adjusters to ensure efficient claims management.- Maintained meticulous records and documentation, ensuring data accuracy and compliance with industry standards and regulatory requirements.Prepared reports and summaries for internal and external stakeholders.- Collaborated effectively with underwriters, agents, and other insurance professionals to optimize processes, enhance operational efficiency, and deliver superior service.- Provided administrative support, including data entry, filing, and document management, to facilitate smooth workflow within the insurance team.My role as an Insurance Assistant at Liberty Mutual Insurance was characterized by a commitment to delivering exceptional client service, maintaining precise documentation, and contributing to the overall efficiency of insurance operations. I took pride in being a vital part of a team dedicated to protecting and supporting policyholders' financial security and well-being.

Portland, Oregon Metropolitan Area

As a Legal Schedule Coordinator at ExamWorks, I played a vital role in efficiently managing schedules for attorneys and coordinating medical benefits, showcasing my strong project management skills and attention to detail. My responsibilities included:- Spearheaded the project management of attorney schedules, ensuring seamless coordination of legal proceedings, client meetings, and court appearances.- Collaborated closely with legal teams to optimize schedules, ensuring attorneys were well-prepared for their caseloads and client interactions.- Oversaw the coordination of medical benefits, ensuring timely processing and delivery to clients.Maintained meticulous records and documentation to support accurate medical benefit claims.- Identified opportunities to streamline scheduling processes, increasing efficiency and reducing operational costs.- Implemented best practices in schedule management to enhance attorney productivity and overall effectiveness.- Acted as a primary point of contact, facilitating clear and effective communication between attorneys, clients, and medical professionals.- Collaborated with cross-functional teams to ensure the smooth execution of legal and medical processes.My role as a Legal Schedule Coordinator at ExamWorks demanded a high degree of project management expertise and attention to detail. I thrived in this dynamic environment, consistently ensuring that attorney schedules were optimized for maximum efficiency and that medical benefits were coordinated accurately and promptly. My contributions were instrumental in supporting the success of legal teams and enhancing client experiences.

Scottsdale, Arizona, United States

As an Administrative Assistant at ExamWorks, I played a pivotal role in ensuring the efficient and smooth operation of daily business activities. My responsibilities encompassed a wide range of tasks, showcasing my versatility, attention to detail, and dedication to organizational excellence.- Provided crucial support in managing office operations, facilitating seamless workflow, and optimizing productivity.- Demonstrated exceptional organizational skills by coordinating appointments, meetings, and travel arrangements for team members.- Maintained meticulous records, including document creation, filing, and data management, contributing to streamlined retrieval and reference processes.- Ensured document accuracy and compliance with company standards and regulations.- Acted as a primary point of contact for clients, addressing inquiries, providing information, and delivering exemplary customer service.Effectively handled phone and email communications, consistently conveying professionalism and attentiveness.- Orchestrated successful meetings, both internally and externally, by preparing agendas, managing logistics, and providing necessary documentation.- Collaborated with team members to enhance meeting efficiency and outcomes.- Supported various projects by conducting research, gathering data, and producing reports, enabling informed decision-making.- Assisted in project coordination, task tracking, and ensuring project timelines were met.- Implemented time-saving administrative processes, enhancing overall office efficiency and reducing operational costs.- Managed office supplies and inventory to ensure seamless day-to-day operations.I thrived in a dynamic environment, consistently meeting challenges with a proactive and solutions-oriented mindset. My contributions were instrumental in driving operational success and maintaining high standards of service delivery at ExamWorks.

College Place, Wa

I embarked on my role as a Customer Service Representative at The Home Depot while pursuing my education, effectively integrating my studies with practical experience. My responsibilities included:- Customer Service Excellence: Offered unwavering assistance to all store customers, addressing inquiries about available stock, special orders, and upcoming store events.- Educational Enhancement: Managed my responsibilities alongside my academic pursuits, leveraging the role to complement and enrich my educational journey.- Order Management: Conducted daily follow-ups on open orders, ensuring clear and timely communication with customers through both phone and mail correspondence.- Training and Mentorship: Assisted in the onboarding process by training new customer service desk associates, teaching them to navigate special service systems, registers, and other Home Depot programs.- Process Improvement: Innovatively created simplified information sheets, contributing to a more organized and efficient workspace.- Safety Advocacy: Served as a valued member of the InFocus Team, actively promoting a culture of safety throughout the store. This effort aimed to ensure the well-being and comfort of both our associates and customers.My tenure as a Customer Service Representative at The Home Depot showcased my ability to balance my academic pursuits with real-world experience. This role not only allowed me to provide exceptional customer service but also provided an enriching platform to supplement my education and professional growth.

Tucson, Arizona Area

As an Administrative Assistant, I have been instrumental in interfacing with HOA management, overseeing back office operations, and supporting project management. My key responsibilities encompassed:- HOA Management Interaction: Created a welcoming and professional environment for homeowners and board members representing over 25 Homeowner Associations during office visits for payments and scheduled meetings.- Assisted community managers in various tasks, including community mailings, violation letters, property line research, and obtaining quotes for community services.- Ensured seamless and efficient back-office operations, with a focus on directing calls to the appropriate associates, facilitating effective communication with every phone call.- Collaborated on project management activities, contributing to research, data gathering, and other project-related tasks.My role as an Administrative Assistant has revolved around effective interfacing with HOA management, optimizing back office processes, and providing valuable support to project management initiatives.

Tucson, Arizona Area

In my role as a Customer Service Coordinator, I have excelled in project management, leading the establishment of the customer service department. My responsibilities and highlights included:- Spearheaded the creation of the customer service department, laying the foundation for effective project coordination and management.- Managed corrective actions to ensure superior customer satisfaction, maintaining a detailed record of services from initial installation through official completion.- Facilitated seamless communication between homeowners, builders, and service technicians, ensuring timely service call coordination and contract fulfillment.- Streamlined the processing and review of new contract paperwork, including layouts, material lists, and employee pay sheets, overseeing approximately 120 concurrent projects.- Ensured all materials and paperwork were prepared for job site delivery, enabling installers to track progress and report to customer service.My role as a Customer Service Coordinator revolved around adept project management, resulting in the establishment of a robust customer service department that prioritizes client satisfaction and efficient project execution.

Tucson, Arizona Area

In my role as an Insurance Customer Service Agent, I've effectively managed multi-million-dollar books of business, combining financial planning expertise with insurance solutions. Key highlights include:- Financial Planning and Analysis: Leveraged financial insights to guide clients in optimizing coverage while minimizing risk, ensuring robust financial planning.- Portfolio Management: Managed multi-million-dollar insurance portfolios, maintaining client-centric service and financial integrity.- Sales and Service: Held a Property and Casualty License in Arizona, selling auto and home insurance through various channels. Advised clients on immediate coverage and risk mitigation.- Application Processing: Efficiently processed applications, tailoring coverage to client needs.- Client Relationship: Proactively maintained client relationships, addressing inquiries, facilitating policy changes, and providing ongoing support.My role as an Insurance Customer Service Agent has harmonized financial planning and analysis with effective insurance solutions, resulting in strong financial security and client satisfaction.

Tucson, Arizona, United States

In my role as a Retail Help Desk Representative, I served as a linchpin for technical sales and solution-driven sales delivery within Frontier Communications. My key responsibilities encompassed:- Technical Sales Oversight: I took charge of overseeing the processing and meticulous review of new orders initiated by Frontier On-Site sales representatives. My attention to detail and technical acumen ensured that each order was handled efficiently and aligned with customer requirements.- Customer-Centric Contract Guidance: I excelled in providing customers with comprehensive explanations of new contract rules and regulations. My ability to break down complex technical jargon into understandable terms empowered customers to make informed decisions, fostering trust and satisfaction.- Solution-Oriented Sales Delivery: With a keen focus on solutions, I leveraged my expertise in sales and customer service to facilitate seamless sales deliveries. My proactive approach allowed me to identify customer needs and provide tailored solutions that met their specific requirements.Throughout my tenure in this role, I refined my customer-facing project management skills, ensuring that projects were executed with unwavering dedication to customer needs. My unique blend of technical sales proficiency, customer-centricity, and solution-oriented sales delivery not only contributed to achieving business objectives but also elevated customer satisfaction levels within the scope of our contracted projects.

Tucson, Arizona, United States

As a Financial Support Representative, I excelled at managing projects centered on addressing delinquent bills while ensuring uninterrupted Frontier Communications service.- Assessment and Customization: I meticulously assessed each customer's financial situation, creating personalized payment plans based on their income, expenses, and outstanding balances.- Effective Implementation: My strong project management skills ensured timely execution of payment plans, with proactive communication to resolve issues.- Empathetic Education: I educated customers on payment plans with clear, empathetic explanations, building trust and transparency.- Issue Resolution: I adeptly handled unexpected financial challenges, adapting plans to accommodate changing circumstances.- Thorough Documentation: Robust record-keeping facilitated transparent reporting to management and teams.- Customer-Centric Approach: Prioritizing customer satisfaction, I infused every interaction with empathy and sensitivity, fostering strong relationships.My project management expertise was pivotal in maintaining Frontier Communications service continuity, resulting in successful resolutions and strengthened customer loyalty.

Tucson, Arizona Area

In my role as a Customer-Facing Project Manager contracted with Verizon and Frontier Communications, I specialized in orchestrating customer-centric projects. Over this period, I accomplished the following:Managed inbound calls, providing clients with expert guidance on billing, service, and general inquiries.Proactively upsold additional services, significantly boosting revenue.Efficiently processed new installation forms for home phone, internet, and television services.Trained new customer service representatives in the use of Verizon's unique systems and ensured compliance with contracted client guidelines.

Education record

NAU's comprehensive education honed my project management skills, emphasizing effective communication, problem-solving, and leadership.

Bachelor'S Degree, Legal Assistant/Paralegal

My paralegal journey not only equipped me with a profound understanding of the legal system but also honed my project management skills..

Associate Of Arts (Aa)

During my tenure at Cottey College, I thrived as a Resident Advisor, effectively managing complex projects to ensure a safe and harmonious.