Veronica Hayes

Veronica Hayes Email and Phone Number

Flight Attendant @ Frontier Airlines | Emergency Response, Customer Care
Veronica Hayes's Location
Aurora, Colorado, United States, United States
About Veronica Hayes

With over 18 years of experience in the aviation industry, my journey at Frontier Airlines has honed my expertise in safety protocols, customer engagement, and team training. Our mission resonates with my core values; ensuring passenger safety, comfort, and satisfaction. At Frontier Airlines, I thrived in a culture of excellence and diversity, bringing varied perspectives that enriched our team dynamics and elevated the travel experience.As a Flight Attendant, my responsibilities transcended beyond service delivery to embodying the role of a safety custodian and emergency responder. My daily routine involved meticulous cabin maintenance and efficient handling of in-flight service, complemented by strong competencies in customer service and crisis management. This role sharpened my abilities in customer interaction and problem-solving, ensuring a seamless journey for every passenger.

Veronica Hayes's Current Company Details

Flight Attendant @ Frontier Airlines | Emergency Response, Customer Care
Veronica Hayes Work Experience Details
  • Frontier Airlines
    Flight Attendant
    Frontier Airlines Aug 2011 - Oct 2024
    Denver, Colorado, United States
    Safety: Performing pre-flight inspections, demonstrating how to use safety equipment, and ensuring passengers are prepared for takeoff and landing.Service: Serving food and beverages, taking orders, and providing other amenities.Customer service: Greeting passengers, helping them find their seats, and answering questions.Emergency response: Administering first aid, responding to emergencies, and directing evacuations.Cabin maintenance: Keeping the cabin clean and well-stocked, and preparing the aircraft between flights.Reporting: Reporting safety or medical issues, and preparing flight reports.Other duties: Handling credit transactions, operating mechanical and safety equipment, and using computers.
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  • Frontier Airlines
    Reservations Supervisor
    Frontier Airlines Feb 2007 - Aug 2011
    Denver, Colorado, United States
    Monitoring performance: Overseeing agent performance and daily activities.Handling customer interactions: Managing customer interactions, including answering calls and troubleshooting problems.Assisting with sales and marketing: Helping with outside sales and marketing efforts, including creating promotional programs.Handling special requests: Facilitating VIP and special requests.Reporting metrics: Reporting metrics on a weekly and monthly basis.Ensuring timely responses: Verifying that all email and voicemail requests are answered in a timely manner.Maintaining communication: Maintaining a positive dialogue with vendors and team members, and keeping other supervisors informed of any issues.
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  • Rite Aid
    Assistant Manager
    Rite Aid Jan 2000 - Feb 2007
    Aurora, Colorado, United States
    Hire, Supervise and train staffReview staff performance and offer constructive feedbackCollaborate with team leads on setting and achieving team-specific goalsDisplay merchandise to maximize purchasing appealOrganize sales and product demonstrationsWrite sales and customer reports and make recommendations for improvementsInteract with customers and resolve complaints or grievances
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  • Us Hotels Inc.
    Hotel General Manager
    Us Hotels Inc. Sep 1995 - Jan 2000
    Denver, Colorado, United States
    Guest satisfaction: Ensuring guests receive high-quality service, resolving complaints, and meeting their needs.Staff management: Recruiting, training, and developing staff, and ensuring they comply with policies and procedures. Financial management: Planning budgets, setting sales targets, analyzing sales figures, and preparing financial reports.Marketing: Planning marketing campaigns and promoting the hotel to its target market.Compliance: Ensuring the hotel meets health, safety, and security regulations, as well as licensing laws.Hotel maintenance: Organizing building maintenance.Industry trends: Monitoring industry trends and implementing best practices.Supplier relations: Negotiating contracts with suppliers, vendors, and service providers.
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Veronica Hayes Education Details

Frequently Asked Questions about Veronica Hayes

What is Veronica Hayes's role at the current company?

Veronica Hayes's current role is Flight Attendant @ Frontier Airlines | Emergency Response, Customer Care.

What schools did Veronica Hayes attend?

Veronica Hayes attended Overland High School - Aurora, Colorado, Usa.

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