Veronica Hays, Msm Email & Phone Number

My primary role as Distribution Program Manager is to ensure seamless execution of business for distribution and other designated customers, improving CIT's alignment with these accounts promoting business growth. I am also responsible for ensuring sales operations functions such as integration of forecast, aggregation and analysis of the POS data, oversight of bid execution and customer issue escalation.

Develops, optimizes, trains, anticipates promotes, prioritizes, maintains, demonstrates, measures, and pursues the strategic initiatives of the overall Aerospace, Defense & Industrial's (AD&I) Sales Group, so that the Sales Group can improve interactions with end customers.Facilitates the customer experience (CX) pillars of success and sales targets by optimizing processes, systems, tools, communication, learning, and transformation. Special Projects include: • Customer Experience Group Transformation as a CX Leadership Team Member: Key aspects include creating the Skills Matrix, Knowledge Matrix, Escalation Planning, Job Descriptions, Standard Documentation, and all associated training programs associated with the changes from a decentralized customer service structure to a new centralized global team. • Aerospace, Defense & Industrial (AD&I) Global Sales Conference 2023 in Newport Beach, California (Core Planning Team): Manage vendors and offsite team-building activities including but not limited to a sunset yacht dinner and casino off of Newport Beach; and the private rental of the Lyon Air Museum off of the John Wayne Airport for dinner and awards for ~115 people. • Participant of a cross divisional week long Kaizen event for all Talent Development leadership team members at Carlisle Construction Materials Training Facility in Carlisle, Pennsylvania. Organizational Leadership: • CX Leadership team member for the Customer Experience Transformation • Communication Partner (Board Member) for the Veterans & Allies ERG • Core Planning Team Member for the CIT St Augustine Social Committee • Planning Team Member for the Women of Carlisle ERG(Formally Carlisle Interconnect Technologies, acquired by Amphenol in 2024)

Lowell, Ar, Us

• Traveled throughout the Southeast working closely with other terminal's Operation Managers, Area Risk Managers, and onboarding teams to unify the region. We developed new training programs and reviewed and/or revised operating procedures to build and maintain positive professional relationships with drivers, minimize turnover, maximize productivity and decrease safety events.• Acted as an onboarding and training coordinator to ensure that new managers and drivers accurately understood J.B. Hunt's company culture, expectations, and procedures.• Directly managed the Driver Trainers and oversaw 100+ intermodal CDL drivers. Driver Trainers helped me ensure that new employees were thoroughly trained throughout the onboarding process, they helped facilitate in training drivers who experienced negative safety events and helped make sure that monthly safety objectives were being fulfilled. • Worked closely with the Area Risk Managers (commonly referred to as the “Safety Managers") to devise, plan and design monthly training obstacle courses to hit key areas that needed improvement. • Conducted mock DOT inspections monthly and randomly to ensure that the drivers knew what to expect if pulled over by a DOT officer. • Wrote the “Starter Booklet” as an introductory booklet for new employees, transfers, and drivers temporarily assisting the terminal. The booklet was meant to be used as a pocket-sized reference guide about the specifics of how Jacksonville operates, such as the terminal and the rails; along with terminology; when to call corporate safety (for personal and on-the-job related injuries and accidents), and the procedures required. • Maintained accurate payroll, annual reviews, and up-to-date records of local, state, and federal safety requirements and regulations. • Researched, planned, and assisted in the organization and implementation of employee appreciation milestones, events, and activities for the drivers and their families to enjoy.

Lowell, Ar, Us

• Oversaw 120+ driver's day-to-day operations to ensure accurate planning, routing, monitoring, and delivery of freights, loads and customer requests. • Fill in Logistics Planner by planning and organizing the scheduled freight for the drivers across the state of Florida and Georgia. • Traveled throughout the Southeast region as an onboarding and training coordinator to ensure that new managers and drivers accurately understood J.B. Hunt's company culture, expectations, and procedures. -- For new managers, this included but is not limited to the computer software programs and applications; yard operations; and the documents necessary to monitor and manage the new drivers once the new managers had completed their training. -- For new drivers this included but is not limited to processing the new hire's orientation and onboarding documents; scheduling trainers with trainees, and scheduling safety trainings such as Smith System defensive driving courses. • Analyzed safety trends utilizing Power BI to monitor, ensure and coach drivers on how to maintain or improve their safety records. In addition, ensured that J.B. Hunt's safety culture was promoted by delivering daily safety messages, reviewing tractor safety alerts, monthly safety briefings, annual reviews, and DOT compliance. • Maintained accurate payroll, annual reviews and up to date records of local, state and federal safety requirements and regulations utilizing FHSMV, FMCSA and Workforce QA. • Revamped and rewrote the Jacksonville Local and Regional Driver Manuals to better reflect the Jacksonville terminal's and Corporate's expectations. • Built and maintained positive professional relationships with drivers to minimize turnover and maximize productivity. • Researched, planned and assisted in the organization and implementation of employee appreciation events and activities for the drivers and their families to enjoy.

Lowell, Ar, Us

Director Gerald Owens gathered a team from the entire Southeast Region of the United States to analyze data and compare city variables in order to brainstorm possible solutions on how to improve employee retention and combat the high rates of turnover in the logistics industry, especially with the commercial drivers. Members were located in Memphis, Atlanta, Charlotte and Jacksonville to bring a unique experience and perspective about each area and problems associated with it.

Lowell, Ar, Us

J.B. Hunt emphasizes accountability, interpersonal communication and embracing their mission "to be the best, serving the best." The Manager Trainee program is designed to prepare trainees to become Transportation Managers upon completion of the program. Training includes teaching the hard and soft skills associated with managing a team of drivers in the Intermodal Division of J.B. Hunt.

Palm Beach Gardens, Us

A University of Central Florida, College of Business affiliated graduate level internship. • Developed digital marketing strategies and plans that elevated growth in the market to attract, engage and influence new and existing patients. • Created clear, patient-oriented messages based on value propositions.• Helped develop, curate and promote content (training, reference designs, application notes, white papers, blogs, etc.). • Leveraged data to assess the effectiveness of content on social platforms and collaborated with key experts to complete analysis of web performances.• Maximized internal communications with staff and patients.

Orlando, Florida, Us

• Supervised 4 food and beverage outlets within the 4-star resort. • Created ~40 staff member's schedules and monitored accurate payroll.• Documented, analyzed and placed each individual outlet’s purchasing orders and monitored inventory. • Reviewed and prepared daily revenue records for each individual outlet. • Ensured food and safety standards were being met in accordance with the Florida Department of Health.

Orlando, Florida, Us

• Supervised ~30 staff members at 2 food and beverage outlets within the 4-star resort. • Documented and placed weekly outlet inventory orders while maintaining daily revenue records. • Ensured food and safety standards were being met in accordance with the Florida Department of Health.

Orlando, Florida, Us

• Identified guest's needs and recommended appropriate information pertaining to their desired activities, restaurant recommendations, and last-minute travel plans throughout Orlando, Florida, and occasionally international destinations. • Developed extensive knowledge and expertise through training pertaining to the 4-star resort amenities, convention resumes and restaurant operations, in order to best serve the guests with any potential questions. • Provided assistance to the Bellstand’s Assistant Managers and Dispatchers by organizing the tickets, calling the guests and organizing the bellman to their proper destinations within the resort.

Mclean, Virginia, Us

• Member of the Grand Opening team for the hotel. • 1 of the 10 Hilton "Make a Difference" committee members, where we coordinated and assisted in events, local volunteering opportunities, and discussed possible improvements throughout the hotel.• Licensed Starbucks operating inside the Embassy Suites with all the products, equipment and design of a free standing Starbucks. Employees followed the rules and procedures of both Starbucks and Embassy Suites.

• Promoted to Assistant Manager for 2 stores after starting at an entry-level position. • Managed ~15 employees by coordinating training and resolving issues for both the staff and customers.• Conduct daily inventory reports and organize the transportation and delivery of products. • In charge of replenishing and monitoring all petty cash (~750) and cash deposits for both stores.• Set up and worked private events including weddings, high school proms, and Flagler College sponsored events with 300+ attendees. • Developed extensive knowledge and expertise about the company, different popsicles (~250) and retail products, in order to assist the customers with any potential questions.

• Consulted directly with clients pertaining to their private legal process and documents. • Assisted attorney in the courtroom by taking notes about the witness's body language, diction and overall tone of the courtroom to reference and analyze. • Utilized organizational skills to maintain and file sensitive information.

Orlando, Fl, Us

• Assistant to the Director of Leasing before she was promoted to Vice President, then became the assistant to the Director of Construction.• Responsible for recruiting, meeting and maintaining professional relationships with prospective clients for the kiosk rentals at I-Drive 360 (now known as "Icon Park" on International Drive).• Helped plan and organize the annual Christmas Party with 400+ attendees at the Four Seasons Resort in Walt Disney World, with a budget close to $500,000.00. • Partnered with the charity Children’s Home Society to plan and organize a holiday toy drive for teenagers and small children.

Columbus, Oh, Us

• Showcased the A&F brand by displaying the latest trends and products during the winter holiday season. • Assisted customers with sales and answered any questions about products and merchandise.

Orlando, Florida, Us

• Largest entertainment McDonalds in the world since 1976 located in Orlando's tourist district of International Drive.• Promoted to supervisor at 15 years old.• Managed ~10 employees by coordinating training, facilitating conflict resolution while serving as a role model.• Interacted and helped the customers by greeting them when they arrived, serving food and beverages, providing entertainment for the party, and assisting in any special requests or problems.

Master Of Science - Ms, Management: Integrated Business

Bachelor Of Arts - Ba, Philosophy

Bachelor Of Arts - Ba, Sociology

Associate Of Arts - Aa, General Studies

High School Diploma