• Responsible for the development and implementation of fraud strategy to indentify trends and patterns.• Perform analysis on suspicious activity for credit and debit accounts.• Communicates with card processor to implement strategies to prevent fraud.• Work with law enforcement and other financial institutions in the prevention and detection of various types of fraud and in the recovery of potential financial losses.• Process daily affidavit claims in order to ensure compliance and work with members and other departments to gather information as needed.• Research and access the fraud risk of new online member applications.• Analyze account transactions for potential internal employee fraud and money laundering.• Coordinating the recovery of losses due to fraudulent activity.• Prepared various monthly reports for management on status of current investigations.

• Retrieve, review and underwrite new member applications. • Developed new member fraud prevention procedures and created training systems for the company. • Generate and develop new accounts from military personnel referred from military recruiters. • Analyze comprehensive weekly and bi-monthly first class checking reports to verify accuracy of charges and required forms are processed correctly.• Train new financial service representatives for branch locations for use of Meridian Link.• Proven resource of knowledge and guidance for my colleagues and coworkers.

•Provided individual counseling to members on features and benefits of banking products and on lending products.•Interviewed members and conducted needs analysis to assist in suggesting the most appropriate products for their specific situations.•Originated, approved and fulfilled products in compliance with all bank and regulatory requirements.•Recommended other USAA products and services as appropriate.

•Developed objectives and programs for marketing activities of the credit union.•Planned, organized and directed annual credit union meeting.•Worked as coordinator of special events for credit union participation within the community. •Planned and directed advertising and marketing for field of membership expansion.•Launched and maintained credit union website in collaboration with CUNA Network Services.