With a passion for simplifying complex ideas, I’ve spent years crafting clear, concise, and engaging documentation across diverse industries—financial services, food services, real estate, maritime, travel, and energy. My expertise goes beyond words; I create experiences that empower users and drive business productivity.🔹 Documentation That WorksWhether it’s single-source authoring, structured software documentation, eLearning modules, or training guides, I design content that meets your users where they are and helps them get where they need to go.🔹 Content That ConnectsI specialize in translating technical jargon into user-friendly text and graphics, ensuring every piece of documentation enhances comprehension, engagement, and usability.🔹 Skills That DeliverTools Mastery: Adobe RoboHelp, MadCap Flare, HTML/XML, Adobe FrameMaker, Microsoft Office, SnagIt, and more.Methodologies: Agile and SAFe environments, with hands-on experience using Azure DevOps.Formats: Custom styles (MS Word, CSS), video tutorials, slideshows, and guided walk-throughs for online Help.🔹 Soft Skills That Bridge GapsPersistent in gathering the right information, organized in juggling multiple projects, and collaborative when partnering with leadership on RFPs, communications, and marketing materials.🔹 Why Me?I’m a quality advocate and detail-obsessed professional who enjoys bringing order to chaos and clarity to complexity. My strengths lie in connecting with people (Relator) and developing content that restores confidence in your processes.Let’s work together to make your documentation not just readable, but remarkable.
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Technical WriterAbs Wavesight Nov 2023 - PresentSpring, Texas, UsDemonstrated strategic documentation leadership by creating a comprehensive User Guide and release notes with a user-centric approach to aid end-user as well as client adoption of SaaS software. Collaborated with Product Manager, Product Owners, Customer Success, and QA teams to create clear, concise documentation to improve customer satisfaction and reduce support queries. Effectively prioritized tasks to ensure timely and accurate delivery aligned with development cycles, adapting to the evolving needs of a high-growth environment. Proactively learning Dynamics 365 and Gainsight PX, to integrate release notes and User Guide with chatbot as well as develop in-app engagements for real-time, targeted user support.Developed additional release notes and updated User Guide for a similar application, ensuring documentation consistency. -
Technical WriterExelon Aug 2023 - Nov 2023Chicago, Il, UsDocumented and refined management model processes, significantly enhancing operational transparency and efficiency. Edited procedural documentation, following Information Mapping principles, resulting in improved clarity and user-friendly documentation. -
Technical WriterAllianz Partners May 2023 - Aug 2023Saint-Ouen, France, FrCollaborated with project team members and assisted with leading efforts to establish content writing styles, standards, and guidelines for industry-aligned articles. Simplified knowledge management articles with complex processes into clear, concise information and step-by-step instructions.• Successfully implemented the guidelines, ensuring a consistent and professional voice across all documentation while enhancing readability and comprehension for associates at all experience levels.• Fostered a culture of continuous improvement by rewriting and editing knowledge management articles that enhanced the overall readability and consistency for associates to perform their respective roles efficiently. -
Technical WriterBayview Loan Servicing, Llc Jan 2022 - Oct 2022Coral Gables, Florida, UsDeveloped and updated process and procedural documentation to streamline business practices for wholesale mortgage software products. • Managed multiple concurrent projects, tracking progress, and communicating updates to stakeholders.• Drove continuous improvement process and overall quality of documentation by collaborating with cross-functional teams to review the effectiveness of existing instructional documentation.• Increased business analyst process efficiency by providing online Chatbot Help Contents with clear, concise, and effective daily and weekly workflow procedures. -
Technical WriterTpg Software Mar 2021 - Dec 2021Houston, Tx, UsDeveloped online Help Contents for the company’s flagship financial software products.• Improved client satisfaction and boosted internal staff productivity by converting 36 user guides, installation guides, and tutorials to a modern and streamlined authoring tool in less than 10 months.• Reduced support requests by adding workflow process information and eLearning materials to the online Help Contents to support clients.• Worked collaboratively with the CEO/CFO to assist with writing and editing request for proposals (RFP), employee and client email communications, and marketing materials. -
Technical WriterFiserv Sep 2017 - May 2020Milwaukee, Wisconsin, UsCreated user-facing software documentation for banking software, including an enterprise-wide software that spanned servers, desktops, and mobile applications.• Reduced software installation time by providing system administrators with a streamlined deployment guide for installing software across servers, desktops, and mobile applications.• Led documentation team through transition of authoring tools by leveraging basic and intermediate MadCap Flare skills to provide support and guidance through the process of adapting the new authoring tool.• Collaborated with cross-functional project team members to create online help contents, release notes, user guides, and installation guides and perform reviews for technical accuracy. -
Training SpecialistSysco May 2012 - Jul 2017Houston, Tx, UsProduced reader-friendly documentation that contributed to the overall success of the company’s flagship software products.• Enhanced user experience and reduced support inquiries by providing clear and concise processes and procedures for the company’s robust inventory and ordering mobile app.• Minimized disruptions to daily operations by developing and delivering process-based documentation and training materials to assist operating companies in their migration to a structured commission plan.• Reduced performance gaps for marketing associates by providing Captivate eLearning courses and demos, including writing the script and recording the voice-over audio.• Demonstrated eye for detail by editing and proofreading mass- distributed IT communications, training materials, and documentation.• Improved the efficiency and consistency of content creation for team members, saving writers time and increasing productivity.
Veronica J. Skills
Veronica J. Education Details
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Houston Christian UniversityCommunication And Media Studies
Frequently Asked Questions about Veronica J.
What company does Veronica J. work for?
Veronica J. works for Abs Wavesight
What is Veronica J.'s role at the current company?
Veronica J.'s current role is Technical Writer at ABS Wavesight.
What schools did Veronica J. attend?
Veronica J. attended Houston Christian University.
What skills is Veronica J. known for?
Veronica J. has skills like Leadership, Madcap Flare, Writing, Template Design, Learning Management, Requirements Analysis, Sharepoint, Nlp, Needs Analysis, Adobe Acrobat, Single Sourcing, Content Management.
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