McDonalds Corp., Chicago, IL | July 2020 – July 2021Analyst with role in managing the daily activities of POS software, various projects and roll out of testing deliverables for all 14k+ US based restaurants. • Coordinated meetings, designed communication releases, maintained tracking logs, incident & risk analysis reporting and recording of change requests.• Facilitated ad hoc requirements gathering and clarification with multiple technical stake holders.• Completed in depth analyses for business optimization projects, reporting tools, back-office programs and payment processing software and incidences related to new deployments.

Logistics supervisor with lead role in strategic planning, procurement, inventory management and supply chain optimization. Collaborated with logistics Senior manager in overseeing $30 million in IT equipment, 3PL warehouse RFP/implementation, process mapping, various project deployments and coordination of all global logistics initiatives. • Implemented continuous improvement efforts, drove cultural change and ensure all previously established SLA’s were met.• Performed ServiceNow testing and administration and workflow development that allowed for daily data migration and integrations to run systematically. • Recouped 2.1 million dollars for United by taking advantage of our vendor's Apple device refurbishment program.• Key player in the successful field deployment of 29K iPhone & credit card readers for our flight attendant refresh & onboarding programs

Shipping lead with key role in procurement, inventory management and monitoring of all international transport of IT equipment across enterprise. Ensuring efficiency through coordination with cross-functional teams; corporate, IT, field service and external customs brokers for seamless delivery of supplies and equipment to various sites worldwide • Monitored and tracked progress of international shipments and handled/escalated any issues as needed.• Managed procurement of consumables for projects, minor moves and lower cost inventory through United’s purchasing system. • Ensured all requests are completed according to corporate specifications, project timelines, IT requirements and all federal, state and international compliance.