• Quote domestic cross-country shipments timely and accurately, often large and oversized loads • Manage cross-county freight shipments from scheduling, routing, coordination of carriers for high profile customers including Sony and NASSCO• Experienced with variety of equipment including sprinter vans, box trucks, flatbeds (single drop, double drop), RGNs, Conestogas• Assess and resolve operational challenges including route changes, delays and emergencies• Provide exceptional customer service by addressing inquiries, concerns and providing updates• Maintain accurate documentation related to shipments• Ensure compliance with company policies and procedures to meet regulations and standards• Execute order fulfillment from receipt of order through successful delivery to the customer

• Project Management/Coordination• Test & Evaluation (Software Integration, Compatibility, E2E)• New Technology Experimentation• Project Documentation/Technical Writing• Requirements Generation & Management• Configuration Management• User Experience (UX), Interface Evaluation, Design & Implementation; Operational User Testing• Team Management, Training• Sponsor/Customer Interface & Coordination• Program Office Experience• Shipboard Experience• Top Secret/SCI Clearance

• Management of open Secret laboratory facility• Software installation and configuration control of lab assets• Global Command and Control System - Maritime (GCCS-M) 3X/4X compatibility testing • Contracts administration• Cost analysis/projection for the system components and configurations• Tracking fielded unit capacity/upgrade requirements• Research of current/projected operational system capabilities• Completed Satellite Communications/Shipboard Configuration coursework

• Chaired an Integrated Product Team (IPT) consisting of government and contractor personnel for development and implementation of a web-enabled information management system. • Served as user/developer liaison to develop and recommend techniques to improve customer service through automation using a web-enabled interface.

• Led projects in support of the Global Positioning Systems Joint Program Office• Trained and supervised a staff of 8• Provided editorial and technical reviews of all GPS User Equipment documentation• Developed Scope of Work and Past Performance proposal elements• Tracked program deliverables and customer requirements• Supplied program cost, profit, and revenue analysis