In account manager role, establish productive and profitable relationships with physical ATM clients by facilitating onboarding, anticipating needs to provide proactive customer service, coordinating technical support, and identifying additional revenue opportunities in existing accounts. Oversee technician calls, monitor progress of individual client projects, and dispatch additional resources as needed to meet clients’ expectations.• Meet or exceed 98% client retention goal in all quarters• Won 2021 Employee of the Year and 2019 Commitment to Excellence awards

Established productive and profitable relationships with physical ATM clients by facilitating onboarding, anticipating needs and providing proactive customer service, coordinating technical support, and identifying additional revenue opportunities in accounts.• Met or exceeded client retention goals in all quarters• Promoted to department head within four years based on performance and leadership skill

Prospected for new customers, sold lab equipment, and managed account relationships with dental labs in territory covering Houston, Austin, San Antonio, and Dallas-Fort Worth.• Met all quotas; rapidly turned around stagnant and underperforming territory by increasing revenue ~30% and achieved 103% of goal in 2013• Planned, organized, and executed events that grew clients’ practices using Zahn products and services• Named Rising Star of the Year in 2012 based on exceptional sales performance

Sold payroll and HR solutions to new and existing clients utilizing cold calling, canvassing, and professional networking. Oversaw and mentored new associates to enforce corporate sales standards and support professional development.• Met or exceeded monthly sales quota and attained six-month benchmark in four months • Promoted to District Manager in less than one year

Managed portfolio of existing accounts - including maintenance and strengthening of relationships with top producing clients. Improved visibility of CDS brand by representing company at national and international trade events. Managed Spanish-speaking accounts and oversaw translation of print materials.• Met all goals for sales and client satisfaction - grew sales 30% through attentiveness to clients’ needs and referral business