Veronica Makgalemele Email and Phone Number

• Assisting the Project Manager in their daily duties • Processing of Quotes, Invoices and drafting letters• Track and report Project progress• Internet Research• Liaise with suppliers, customers and clients• Organizing and scheduling training for staff members• General administration

• Manage office, maintain office supplies and equipment• Answering and transferring calls• General administration• Ordering office stationery supplies• Processing of Quotes, Invoices and drafting letters • Filing & Typing• Internet Research• Liaise with suppliers and customers

• Responsible for planning, scheduling, prioritizing and coordinating IMAC (desktop system Install, Move, Add, and Change) activities.• Also represents Desk side and coordinate activities with interdepartmental functions such as Network Services, Maintenance, Server, etc. to ensure that IMAC’s are performed.• Provides related client feedback to other IGS development and service departments.NB: I have worked with tools: REMOTE DESKTOP, CASSA, CAMERA & SMILE/PRISMA

• Handling of queries• Logging and managing of requests in different statuses until delivery• Perform and communicate escalations and also provide feedback to clients on outstanding requests• Ensure logging of requests within defined turn-around times• Monitoring of work groups and taking the required action as per process.• Liaising with customer.• Handling customer queries• Doing Assets verificationsNB: I used the tools (ESM, TSD CLIENT,MANAGE NOW &… Show more • Handling of queries• Logging and managing of requests in different statuses until delivery• Perform and communicate escalations and also provide feedback to clients on outstanding requests• Ensure logging of requests within defined turn-around times• Monitoring of work groups and taking the required action as per process.• Liaising with customer.• Handling customer queries• Doing Assets verificationsNB: I used the tools (ESM, TSD CLIENT,MANAGE NOW & REMEDY) & I have done some intro to SAP Show less

Raising Imacs, QA of closed changesActioning of calls in the Central workgroup