Chief is a private network built to drive more women into positions of power and keep them there. Chief is the only organization specifically designed for senior women leaders to strengthen their leadership journey, cross-pollinate ideas across industries, and affect change from the top down.

At Soul Machines, I lead a global Customer Success organization of over 40 team members, spearheading efforts to humanize AI through autonomous Digital People, resulting in exceptional Net Promoter Score (NPS) and net revenue retention (NRR) outcomes:1. Built a global Customer Success organization from 2 to 40+ team members, achieving NPS >35 and 40% increase in net revenue retention2. Led cross-functional strategic project launching B2C offering, driving 500% increase in market reach3. Implemented customer journey initiatives resulting in 70% reduction in time-to-value and 20-point increase in NPS4. Spearheaded OKR planning for Revenue Organization, driving accountability and performance

WhatFix is an experiential learning platform that helps companies drive successful change management initiatives. One way WhatFix does this is by providing in-application learning experiences to help users do their work more efficiently and effectively. The outcomes I achieved were:1. Standardized business value assessment, increasing customer retention by 15%2. Developed Customer Success playbooks and product adoption programs, enhancing customer satisfaction by 20%

At Salesforce, I championed the success of strategic, key accounts within the Quip productivity line, each exceeding $1 million in annual solution and service spend. My role involved:1. Leading customer success initiatives: I spearheaded the implementation of Salesforce solutions and provided business value consultations to ensure Quip directly contributed to customers' key performance indicators (KPIs), objectives, and overall goals.2. Driving internal process improvements: Beyond focusing on individual accounts, I spearheaded internal process improvement efforts. This included initiatives related to the Virtual Private Cloud offering, as well as the Enterprise Customer Success Go-To-Market (GTM) strategy.

Alation is a collaborative data catalog that enables individuals to find, understand, and use the right data for better, faster business decisions. At Alation I was responsible for: 1. Building, scaling and leading an outcomes-driven Customer Success team. My responsibilities included hiring CS talent, developing deployment methodologies and processes, and developing internal and external educational content. 2. Working with cross functional leaders (Engineering, Product, Marketing, etc.) to ensure alignment on customer goals and drive success. Developed customer product feedback loop for Customer Success, Product and Engineering3. Analyzing, reporting and sharing customer data and insights to drive better decision making. In addition, this data was used to communicate customer stories to internal and external stakeholders

At Symphony Talent, I was a key player in driving customer success. I spearheaded the development of programs ensuring seamless onboarding and maximizing product adoption for clients. In addition, I established and oversaw customer support operations, fostering best practices to deliver continuous value and maximize return on investment. As a hybrid Customer Support and Customer Success Manager, I thrived in navigating diverse stakeholder interactions, bridging organizational gaps to achieve optimal customer results. Furthermore, I leveraged data to develop forward-thinking support analyses and recommendations that aligned with cross-functional goals. Beyond core responsibilities, I fostered a positive team environment through coaching and development of junior team members. I even led weekly office meditation and mindfulness sessions to promote balance, calmness, and stress reduction.

Through my change management consulting company, The Maxwell Group, I contracted with the University of Southern California to lead change management activities for a large-scale Workday (human resources management system) implementation impacting 28,000 users.In this project, I played a key role in developing the project's change management plan, conducting user engagement activities, and creating communication materials for the entire user base.Additionally, I spearheaded user outreach efforts to understand the specific challenges and frustrations faced by key user communities. In this role, I developed targeted strategies and interventions to mitigate these issues and increase user engagement and preparedness. These efforts included conducting consultative sessions to identify and understand the challenges faced by different user groups. I also developed surveys and conducted data analysis to assess users' level of preparedness for the Workday rollout.