Veronica Maxam Email & Phone Number

California, United States

New York, NY, US

Chief is a private network built to drive more women into positions of power and keep them there. Chief is the only organization specifically designed for senior women leaders to strengthen their leadership journey, cross-pollinate ideas across industries, and affect change from the top down.

San Francisco, California, US

At Soul Machines, I lead a global Customer Success organization of over 40 team members, spearheading efforts to humanize AI through autonomous Digital People, resulting in exceptional Net Promoter Score (NPS) and net revenue retention (NRR) outcomes:1. Built a global Customer Success organization from 2 to 40+ team members, achieving NPS >35 and 40%.

San Jose, CA, US

WhatFix is an experiential learning platform that helps companies drive successful change management initiatives. One way WhatFix does this is by providing in-application learning experiences to help users do their work more efficiently and effectively. The outcomes I achieved were:1. Standardized business value assessment, increasing customer retention by.

San Francisco, California, US

At Salesforce, I championed the success of strategic, key accounts within the Quip productivity line, each exceeding $1 million in annual solution and service spend. My role involved:1. Leading customer success initiatives: I spearheaded the implementation of Salesforce solutions and provided business value consultations to ensure Quip directly contributed.

Redwood City, California, US

Alation is a collaborative data catalog that enables individuals to find, understand, and use the right data for better, faster business decisions. At Alation I was responsible for: 1. Building, scaling and leading an outcomes-driven Customer Success team. My responsibilities included hiring CS talent, developing deployment methodologies and processes, and.

New York, US

At Symphony Talent, I was a key player in driving customer success. I spearheaded the development of programs ensuring seamless onboarding and maximizing product adoption for clients. In addition, I established and oversaw customer support operations, fostering best practices to deliver continuous value and maximize return on investment. As a hybrid.

Through my change management consulting company, The Maxwell Group, I contracted with the University of Southern California to lead change management activities for a large-scale Workday (human resources management system) implementation impacting 28,000 users.In this project, I played a key role in developing the project's change management plan.

Worldwide, OO