Veronica Mcelvain Email & Phone Number

As a Customer Service Lead at Goosehead Insurance, I managed a team of service agents and oversaw the quality and compliance of their work. I also handled complex customer inquiries and escalated issues, ensuring customer satisfaction and retention. I leveraged my sales expertise and auditing skills to optimize the service processes and identify areas of improvement. Before joining Goosehead Insurance, I was a Team Member at State Farm, where I provided excellent customer service and generated sales leads for various insurance products. I have more than 9 years of experience in the insurance industry, and I am passionate about helping customers find the best solutions for their needs. I am a reliable, collaborative, and adaptable professional who values integrity, innovation, and customer loyalty.