Manage and direct the Unemployment Insurance claim by reviewing, evaluating, and determining the entitlement, legitimacy, and eligibility, Contact claimants and employers to gather essential information, Analyze facts, evidence, and supporting documentation, Uses independent judgment, and apply sections of Law and Regulations to render decisions to authorize or deny payment of temporary assistance

Reviews and analyzes unemployment insurance claims and program documents for proper payment and conformance to state and federal regulations., Utilize a variety of computer programs and applications, Provide customer service via the telephone and chat, and provides technical advice and assistance to claimants and employers