Veronica Munoz Email & Phone Number

Miami, Florida, United States

Processing franchise applications, explaining procedure, and policies to new franchisees. Handling communications between franchisees.Coordinating meetings and submitting products for approval according to proper guidelines of branding.Maintaining open channels of communication to achieve excellence and standardization of products in all locations.Ensuring staff complies with company policy.Creating and implementing strategies for business growth.Implementing leadership skills, including goal settings, motivating, training, and mentorship.Maintaining good quality standards in the coffee bar area to obtain consistency in beverages.Organize and direct new staff training programs, personnel community management, recruiting, evaluating employees performance inside the restaurant and coffee areas.Keeping record of inventory and purchasing supplies for the franchise.Food Manager Certified.Barista and knowledge in quality control for green coffee purchase

Miami, Florida, United States

Coffee farmerCoffee RoasterGreen Coffee Quality ControlCupping expertiseRetail Services

San Jose, Costa Rica

● Negotiating international contracts between coffee farmers, buyers and coffee roasters to obtain a fairprice for specialty, organic and fair trade certified coffees as well as conventional coffees.● Coordinating logistics of export/ import with shipping companies for clients in the U.S.,Europe and Asia.● Consolidating containers to different clients to achieve cost effectiveness.● Assisting producers and roasters to obtain high quality results of the final product.● Quality control skills in cupping and preparing coffee samples.● Traveling regularly to visit buyers and maintaining transparent relationships in the coffeechain of business.

● Efficient and competent in sales department of the food industry and distribution insupermarkets in Belize.● Billing effectively to achieve monthly goals and company growth.● Keeping records and inventory track of the warehouse.● Maintaining open channels of communication with vendors to negotiate better pricing.

Atlanta, Georgia

● Developed writing skills to prepare immigration cases to submit to USCIS.● Prepared necessary paperwork to achieve success on application approvals.● Well known techniques in preparing U­visas and Vawa cases.● Motion and Appeal processes preparation for legal immigration cases in court.

Atlanta, Georgia

● Consistently maintained professional manner while address the customers’ needs.● Assisted clients in a high volume demand via phone and e­mail.● Outstanding customer service skills in English and Spanish.● Excellent work and attendance record.● Ability to work effectively in a fast paced and dynamic environment.

Atlanta, Georgia

Achieved projects including videos of all public relations agencies in Latin America with major events in news during the past 10 years, and with detailed information about anchors and executives of CNNE.Accomplished techniques of publicity among the Latin America Market.Accountable of setting up interviews between anchors of CNNE and main newspapers in Latin America.Developed social skills in the professional environment.Analyzed Latin American market profits in advertisement during the year of 2006.Organized events for the 10th Anniversary of CNN en Español.

Bachelor'S Of Business Administration In International Business, International Business

Activities and Societies: Member, Hispanic Scholarship Fund HSF, 2007-2008

International Business Course, Study Abroad, Chile And Argentina 2008, Scholarship Nita Robinson Winner.

Activities and Societies: Management in South AmericaAnalyzed marketing strategies in the international wine industry. Gained knowledge.

Associate Degree Of Business Administration

Honors Dean’s List, intensive courses in economics, accounting, information systems, business strategies, and business ethics.