Veronica Obando Email and Phone Number

The Benefits Analyst has responsibility for the ongoing delivery of one or more employee benefits programs. In general, a Benefits Analyst is responsible for ensuring the smooth execution and ongoing improvement of day to day operational activities such:• Create weekly tracking’s with active/inactive employees and eligibility.• Negotiate, discuss, and process the annual censuses with the vendor and brokers.• Validate and process the invoice reconciliation, claims and payments administration.• Employee support with the appropriate answer or actions via email/phone. • Prepare and review the Car program system and bonuses. • Prepare and reconcile the eligibility, LTD, STD• Review and reconcile the vacations and medical check ups. • Review, prepare and notify the Beneficiary changes marriage, birth, decease, divorce (Year end) • Monitoring compliance with internal and external regulations. • Analyze the data for: Life insurance Legal and voluntary, Kyndryl medical plan for LGTB and Students. • Identify daily issues to determinate the cause and solutions for the employees. • Monitor and analyze the statistical reports to recommend solutions to the team. • Create and administrate desktop procedures.• Create monthly, quarterly, and yearly standard reports to different stakeholders includes analysis, improvements/innovation. • Process immediate response to employee/vendor requirements, as well as deliverables on a daily basis depending of the case’s status (normal- escalations)

• Provide support and advice to project management and executives in different contractual aspects such as: monitoring deliverables, actions, risks and blockers of the project. • Maintenance of information and tools necessary for the project management administration (action plans, identifying conflicts of interest, repositories access validation).• Financial administrative tasks management such as: monthly reconciliations, invoicing, project financial initial validation and reconciliation.• Experience creating monthly financial reports like variances between actual versus forecast, expense reports, travel expenses, gross profit reports. • In charge of preparing and supervising all the tools and initial monthly financial systems required for the tracking of the project life cycle. • Analysis and creation of control points to ensure that all processes are done timely and meet customer expectations.• Approve hours in the system for the employees and reconcile hours and expenses with the vendor. • Maintenance of official documentation about Invoicing to meet the requirements of corporate control. • Identify problems and exposures that impact the project financial profitability.

• Validate payments over 5k and 10k and quarterly files. • Re conciliate disability files from the vendor (ADP) monthly and quarterly. • Process daily cases for Dental, medical, 401k, FSA, HSA,LOA, LTD.• Review / validate the resolutions for escalations received. • Resolve cases for employee’s benefits 401k, dental, medical, pension

SME for CIGNA and NESTLE accounts• Process the manual entries received for each biweekly and weekly confirmation• Complied with time resolution for manual adjustment and payments. • Proper follow up of daily issues/task within correct time.• Process off cycles checks and rejections payments from the Banks.• Process Year End Taxes benefits adjustments. • Create and process manual reversal and adjustments • Calculate overpayments, underpayments disabilities and payments for expatriates and vacations. • Process medical, dental and 401k pensions adjustments.• Resolve the employee’s concerns and/or issues related to Payroll or Benefits concerns.

• Participated in the transition of the process from USA to Costa Rica • Data entries for new hires, transfer, leave of absence and terminations. • Entries for increases, bonus or special entries. • Support to taxes team and payroll team for year end reconciliation process.