Veronica Oldham Email & Phone Number

San Francisco, Ca, Us

San Francisco, California, United States

- Arranges all scheduling, including candidate meetings and interviews, client meetings and interviews, business development meetings, assignment-related meetings, internal meetings, video conferencing, etc.- Manages complex calendars and prioritizes meetings/calls as needed.- Arranges and coordinates complex and detailed travel plans, itineraries, and agendas for both consultants and candidates. - Processes expense reimbursements for consultants and candidates.- Communicates directly, and on behalf of the consultant, on client, candidate, and internal mandates. Provides a bridge for smooth communication between the consultant and external/internal team members.- Composes, prepares and edits confidential correspondence.- Serves as client and candidate liaison assisting consultant in the maintenance of daily search activities.- Provides ongoing project management assistance in complex and confidential assignments.- Works closely and effectively with consultant and research stakeholders to ensure deadlines are met and client and candidate needs are served.- Ensures that our global database is up-to-date and accurate; including but not limited to, all client/internal documents, client/candidate information, notes, emails, and appointments.- Produces high-quality client and candidate deliverables, ensuring completion within designated time frames.- Prioritizes conflicting needs; handles matters expeditiously, proactively, and follows through on time-sensitive projects to successful completion.- Takes a proactive approach to assisting with various client needs during a consultant's absence.- Assists accounting department with invoicing to clients.- Builds positive relationships and interfaces regularly with high-level executive candidates (Fortune 500 client executives & candidates) involved in highly confidential projects.

Honolulu, Hi, United States

Perform primary accounting functions including: AP/AR, coding invoices, maintain local petty cash funds, reconcile accounts/funds; Maintain spreadsheet for all center credit card purchases. Credit card bank account monthly reconciliation. Maintain vendors Certificate of Insurance. Assist the management team in preparation and development of the annual budget expense and revenue operating budgets & quarterly forecasts. Assist FD with contract management by selecting the appropriate contract template, editing, submitting for approval and tracking. Assist with temporary storage program, maintaining current inventory spreadsheet, generating and agreements to maximize revenue. Generate timely tenant open/close notifications, and maintain the photographic database of the open and closed stores. Responsible for most of the administrative functions within the property management office. This includes scheduling and coordinating meetings, booking schedules for the community room, conference room and leasing offices, answering phones and directing calls, troubleshoot and solve customer service issues as they arise, managing inbound/outbound correspondence, filing and records retention. Assist the management staff with projects and/or administrative duties, correspondence to stores and / or community, where needed (i.e., returning telephone calls, assisting with RSVPs, assisting with upcoming meetings, etc.). General reporting: Responsible for completing several required corporate reports. Assist the Leas Administration Department as needed with tenant sales and insurance certificate tracking. Produce meeting minutes for management staff meetings and other applicable meetings. Develop ad hoc reports, as required. Maintain accurate and complete department files and records, all tenant files and records, and create new tenant files for tenants the will be opening soon in accordance with Taubman records retention requirements.

Honolulu, Hi, United States

- Developing concepts and implementation of customer service activities in order to achieve turnover, market share and earning targets while taking into consideration of customer requirements.- Develop creative ideas for promotional events and liaises with third party vendors to execute successful events- Relationship Management and creative package collaboration with hotel partnership, merchants and vendors which translate to events opportunities and ROI- Planning and executing special events in collaboration with Mall Management, Mall merchants and third-party vendor such as caterers and Photobooth services- Development and assist with event proposals, budget and strategies that is approved by General Manager- Support customer service providing training, coaching, contract negotiations, product marketing material and hotel marketing - Provide and negotiate solutions for high level customer escalations in regards to Customer Service topics as needed.- Work cross functionally with General Manager and Management leaders such as Ecommerce, Marketing, Facility, Housekeeping and Valet/Parking Office - Oversees Customer Service operations- Interview and Hire Customer Service Ambassador - Developed training manual for new hire- Manage Customer Service team performances and participation in events and promotions - Developed a “Service Development Training Course” with high focus of Forbes Five Star Standards to elevate luxury service provided to each guests- Improved and redeveloped procedures, policies and SOP’s- Evaluate team members and assist in their performance improvement - Scheduling and Payroll Correction/Analysis- Assist Marketing team and Tourism initiatives- Coordinates Event Space and manage group reservations and initiatives - Manage outreach program to area hotels and businesses to promote International Market Place events and promotions- Manages TripAdvisor and YELP

Honolulu, Hawaii

- Cultivate and maintain all external relationships with 3rd party vendors- Team brought in 3 quarter of a Million in Activity Sales/Revenue in a 350 room property - Developed VIP Services Pre and Post Arrival program and guest profiling - Manage and mentor Concierge staff and organize department functions - Evaluate the schedule or timelines related to the completion of tasks while maintaining service and/or product quality- Developed staff training and skills to enhance department effectiveness - Reviews the performance of all concierge- Oversees and enforces a Forbes 5 Star, 5 Diamond level of service provided to all guests and maintaining the highest levels of service standards- Worked closely and provide assistance to other department management (Front Desk, Sales, Marketing, Catering, F&B, Housekeeping and Guest Experience) to assist with promotion, SOP, Sales while creating WOW moments and memorable experiences to our guests- Crossed trained at Lather SPA (Spa Booker and Micros) to assist SPA Manager with coverage

Honolulu, Hawaii

- Hiring, supervision, motivation and training of the Concierge Team-Resolves guest concerns in a highest level of professionalism and accommodate guests request when possible - Accommodates guest's request while adhering to Forbes 5-Star and hotel standards and policies and ensure guest have a pleasant and memorable experience- Responsible with the weekly department schedule that optimizes employee time and skills base on demand- Maintain a positive relationship with vendors and other resources- Create monthly report summarizing activity bookings and revenue from the vendor- Developed and implemented strategies to enhance customer service and work harmoniously with other departments to assure a pleasant experience to our guests- Introduced GoConcierge (which is now acquired by ALICE) to the company that took Luxury Service to its highest level of customer service to track and exceed guests expectations- Guest Pre-arrival communication SOP

Las Vegas, Nevada Area

- Delivered five star service while recommending to securing shows, restaurants, activities, tours, car rentals, golf and spa services based on customer's needs- Organizing guest's itinerary prior and during their stay- Interacted with guest while maintaining compliance with Forbes 5 Star standards- Responsible in assisting guest contract and confirming availability and reservation for 2014 New Years Eve Gala for over 10 fine dining restaurants that covers 200-600 head count per dining outlet- Developed a Reference Guide to better assist guest with general information in the area and used as training material for new Hire

Las Vegas, Nevada Area

- Started at WLV as Restaurant Reservation Agent and was promoted to and opened Pre-Stay Concierge - Provided guest with a first point of contact to promoting hotel room packages with amenities, golf, spa, restaurants and show inclusions - Handled large parties and special menu requests for over 15 plus dining outlet- Maintained compliance with Forbes 5 Star standard while assisting guests- Developed training materials and reference guide in Excel File used by the team on a daily basis- Created templates for a more efficient and professional email correspondence- Provided information and assisted guest confirming contracts and reservation for the New Years Eve Gala celebration (from 2006-2010) for all 10 fine dining outlets (200-500 head count per restaurant)