Veronica Ortiz Email & Phone Number

• Underwrite indirect applications received within client’s loan origination systems within designated goal time • Exercise sound judgment and discretion to approve, counteroffer or deny loan applications under authority delegated• Ensure appropriate structure for approved and counter offered loans, setting rate, terms and conditions while maintaining compliance with client lending parameters and company policies• Handle the underwriting responsibilities in a timely and accurate manner adhering to our quality service standards• Work within precise standardized guidelines with some latitude to make decisions and take initiative to resolve problems or unique circumstances• Discuss loan alternatives, credit criteria, interest rates and loan documentation with dealers• Ability to identify and handle fraud indicators• Calculate loan to value, debt ratios, unsecured ratios, and aggregate secured debt on applications

Elgin, Illinois, United States

• Answer incoming calls for Credit Unions and Banks• Process loan payments• Complete Funds Transfers• Troubleshoot online banking issues• Cross-sell services and products• Assist members with any concerns or questions

Elgin, Illinois, United States

• Answer incoming calls for staff and patients• Create charts for new admissions• Make copies of all documents used in facility • Monitor access to the facility. • Receive and sort mail and documents. • Maintain organization of appointments and meetings for administrators.• Follow through with any extra work or projects supervisor delegated while keeping up with daily logs and documents.

Elk Grove Village, Illinois, United States

• Answered high volume inbound calls and provided service to existing and prospective customers• Booked reservations and processed payments• Made outbound calls to hotels to check space and availability• Outbound calls to customers to advise of changes in flight plan or to cancel or confirm reservation

Downers Grove, Illinois, United States

• Receiving and distributing incoming electronic applications and hard copy loan documentation• Manually entering non-electronic applications into the automated system• Forwarding loans run through the automated underwriting system to the appropriate Underwriter or Sr. Loan Coordinator• Preparing and processing adverse actions for loan rejections • Ordering appraisals• Utilizing industry specific mortgage software to track and maintain mortgage applications• Receive inbound calls from brokers, title companies, and Account managers• Answer questions about loan status, underwriting, and closings• Make outbound calls to brokers to welcome new applications and provide status to them about where their loan is in the process• Ensure all data entered in system is correct and updated daily.