Veronica Ostapowich - Csm, Cspo, It Project Manager Email & Phone Number

Tulsa, Oklahoma, United States

Manages, plans, and coordinates activities to ensure project goals or objectives are accomplished within the prescribed time frame and funding parameters.Reviews project proposal or plan to determine time frame, funding limitations, procedures for accomplishing projects, staffing requirements, and allotment of available resources to various phases of projects.Establishes work plan and multi-disciplinary staffing for each phase of the project and arranges for project personnel recruitment or assignment.

Tulsa, Oklahoma, United States

• Assist the Sr. Benefits Specialist with various tasks related to employee benefits, including but not limited to insurance (medical, dental, vision, life, etc.), 401(k) retirement plan, and the leave of absence programs.• Assist with administering all employee benefits, including medical, dental, vision, short & long-term disability, and other voluntary plans that could change year-to-year. • Assist in developing and presenting training and communication materials on benefits plans and programs.• Be the first point of contact for employees with benefit-related questions. • Stay updated with legislation, regulations, laws, and trends surrounding employee benefits.• Assist with maintaining employee benefit profiles in Paycom.• Assist with answering all benefits questions in Paycom under the ASK HERE feature.• Coordinate lunch and learns and company events that are related to benefits. • Assist with processing and tracking all leave requests, including FMLA, unpaid medical leave, paid parental leave, jury duty, military, and bereavement leave.• Assist with answering all medical support orders.• Additional duties and projects as needed.

Tulsa, Ok

• Recruitment, job postings, selection, collaboration with temp agencies, and facilitating the hiring decision.• Onboarding: Perform pre-boarding activities, and present at orientation.• Employee Administration and Support - Maintain accurate employee records, including staff files, HRIS data, and other HR documentation. First point of contact for employees who have any questions or concerns regarding contracts, paperwork, etc.• Employee Relations: Handle employee inquiries, and address concerns or grievances. Management training. Discrimination/harassment investigations. Misconduct investigations. Firing employees. • Policy and Compliance: Ensure the organization's policies and procedures comply with relevant employment laws and regulations. Stay updated on labor laws, monitor policy adherence, and guide employees and managers on various HR policies, such as leave management, workplace safety, and equal opportunity. May also assist in handling employee disciplinary actions and terminations while ensuring legal compliance.• Data Collection and Analysis: Gather relevant HR data from various sources within the organization. Analyze data to identify patterns, trends, and insights that can help in making informed decisions related to workforce management, talent acquisition, retention strategies, and employee development.• Strategic Recommendations and Decision Support: Provide strategic recommendations and decision support to HR and organizational leaders. By interpreting data insights, identifying areas for improvement, recommending interventions, and suggesting HR strategies aligned with business objectives.

Tulsa, Oklahoma, United States

•Utilize Ellucian Colleage (ERP), Ellucian Self-Service, TextUS (outreach), Starfish (retention data), Informer (extract ERP data), ImageNow (document imaging and management), Microsoft Bookings/Office/Teams/Power Apps/SharePoint, and Zoom to manage position activities.•Analyze data from different platforms to update caseload and promptly assist at-risk students.•Provide timely assistance, information, and advice to students regarding the development of educational course/degree plan options, the resources available, and university policies related to the student's developmental stage, ensuring their understanding.•Quickly establishes rapport with each student to help them feel accepted, engaged, empowered, and set on a path of self-discovery.•Proactively engages students in conversations, goal setting, and plans to improve student success.•Consistently handles follow-up with students to provide accountability for the plans they map in coaching sessions.•Serves as a liaison and provides help for students to navigate potentially confusing aspects of campus to ensure students can find appropriate campus resources.•Facilitate expedient student referrals to other offices and campus resources as required.•Communicate coherently, diplomatically, and tactfully with students, parents, colleagues, and internal and external constituents using practical listening skills and exhibiting a professional, courteous demeanor at all times.•Provide instructional support for TU's First-Year Experience courses, supports other courses and student programming, including summer boot camps, bridge programs, orientation, etc.•Support leadership in the organization, delivery, assessment, and continual improvement of professional academic advising services, including training new Student Success Coaches and serving as a mentor to new Student Success Coaches and Advisors.

• Provide timely information and advice to students (individually and in groups) regarding the development of educational course/degree plan options, the resources available, and university policies in a way that relates to the student's developmental stage, ensuring their understanding.• Subscribe to NACADA's core competencies.• Manage all aspects of students' assigned caseload, utilizing advising tools, which involves developing a positive rapport, and working relationship with students to foster student success.• Assist and support the director and associate directors in the organization, delivery, and assessment of academic advising services.• Communicate coherently, diplomatically, and tactfully with students, parents, colleagues, and internal/external constituents using practical listening skills and exhibiting a professional, courteous demeanor at all times.• Train and serve as a mentor/role model to newly hired advisors.• Participate in faculty and student advisement training initiatives.• Attend and participate in advising professional development opportunities.• Utilize appropriate systems and technologies as directed.• Perform other duties as assigned.• Serve on committees relevant to the mission of the unit.• Represent the unit in community events that may occur outside of regular office hours.

United States

• Teamed up with the Dean in identifying and addressing admissions needs in support of accomplishing academic objectives; part of the responsibilities included determining that all programs and departments adhere to required admission standards• Collaborated with the assisting dean regarding advising, retention, and undergraduate programs and worked effectively with the faculty and other college and university offices.• Coordinated the Early Alert System for the college; contacted, advised, and referred at-risk students identified through Early Alert, which required personal contact with all academic community members. • Engaged in academic record evaluation, interviewing and enrolling new first-year and transfer students; partnered with the Office of Admission to market undergraduate programs, monitor student satisfaction, and analyze admissions data.• Served as an active member of the University’s Behavior Intervention Team, College of Arts and Sciences Curriculum Committee, Students Success Initiatives Committee, Campus Access Committee, and Gardner Institute Foundation of Excellence – Tulsa Transfer Project.

Tulsa, Oklahoma Area

• Worked directly with students, parents, staff, and faculty to offer a variety of enrollment management services, including but not limited to enrollment, undergraduate academic advisement, degree audit, and undergraduate retention. • Oversaw the recruitment efforts of the school’s admission staff to ensure that they were performing effectively and reported to the Dean and Associate Dean of the Henry Kendall College of Arts and Service. • Managed freshman and transfer enrollment processes and communication of each academic term for both domestic and international students and processed seniors’ final graduation checks to report to the Registrar’s Office once ready. • Managed the advising activities between collegiate advisors, the Online Appointment System for students, the Student Check-In system, as well as the ImageNow scanning processes for all documents related to advising at the Dean’s Office.• Updated major, minor, and certificate requirements in Ellucian Colleague, to process degree audits and check the completion of students' requirements for graduation.

Okmulgee, Ok

Previously worked from May 2009 to April 2011 • Served as a bilingual (Spanish and English) recruiter/coordinator of enrollment management activities in the Northern Oklahoma area (24 counties), as well of specific schools in Kansas, Missouri, and Texas, for all markets, including high school students, technical center students, military personnel, and non-traditional adults.• Routinely created and administered assessment instruments for academic advising as an effective means of streamlining advising processes and providing effective advising services for students.• Assisted the Recruiting Department to reach a 12% increase in enrollment by the Fall of 2009, when the institution was expecting a 3% increase; in addition, achieved a 3% increase in enrollment in own territory by the Fall of 2010 and March 2011 (goal set as 2.5%).Presentations and Achievements Highlights: • Designed the "Cyber Communities – Online social networks" PowerPoint presentation, on which the students learned how colleges and future employers are utilizing these for admissions, scholarships, and employment; outlined other institutions accessing profiles and presented information about the legal and social consequences of sexting.• Created the "Avoid ID Theft" PowerPoint presentation to educate students about how to avoid, identify, and defend themselves against identity theft – students learned where to obtain and how to read credit reports and how to report scams, phishing, and other fraudulent situations.• Redesigned the "Personality Jazz" PowerPoint presentation, a fun way for students to identify their personality type and how it affects how we react or interact with others, our environment, and as a guide for career search.• Elaborated "Weekly Progress Reports" for the VP of Enrollment, indicating detailed information of actual results and activities scheduled and conducted and comparative conversion percentages of the current week vs. previous weeks.

Muskogee, Ok

• Collected the pertinent student data, verifying accuracy and completeness and assuring that information was correctly transmitted to the university registrar’s office for entry into the permanent academic record.• Proctored and organized ACT Residual and National ACT testing sessions as the assigned Test Center Supervisor and reported the results of each session to the Registrar.• Reviewed the transcripts for incoming and current undergraduate and graduate students based on previously articulated transfer credits in accordance with university policies and supports.• Provided overall direct support to the central registrar in all issues related to institutional policies, procedures, and practices as it relates to student academic records

Okmulgee, Ok

• Collaborated with leaders, departments, and stakeholders to develop and implement support activities to ensure culturally responsive and relevant helping opportunities for culturally diverse individuals. • Interviewed reports with concerns of abuse or neglect and used DHS software to gather SSNs and DOBs and to find detailed child welfare history of the family.• Cooperated with multidisciplinary professionals, patients, and families to ensure quality and efficient care, utilizing strong assessment skills to determine immediate necessities and accurately document assessment findings• Monitored and entered Foster Care reimbursement adjustments when necessary and notified overpayments to Tribal Foster Homes, recovered overpayments, and sent payments to the Finance Division.

Guadalajara, Jalisco, Mexico

Planning and organization of resources & activities to ensure a timely ending of each Project, covering all the requirements expressed by the client; applying remote data recollection & communication through the use of Handhelds and PDA terminals and several technologies such as: barcodes, image capture, intelligent chips, voice, magnetic band, radiofrequency, among others, to process information in a timely and secure way.• Review and update documentation of work-procedures and methodologies on the Project's Area.• National and international travel to foster and develop client relationships, analyze requirements, and present business proposals. Clients I worked with were: Coca-Cola, Brewery Modelo, Brewery Cuauhtémoc in Mexico, Colombia and Peru, among others.• Analyze the customers' requirements and elaborate a document with the final software/hardware proposal, which is an adequate solution to their systems information needs.• Elaborate activity plan and schedule, assigning the needed resources.• Send requirements to the Software Analysis & Design Area to assure the first documentation phase.• Make sure the Programming Area has all the required elements of this project: Information, software, hardware, training. Get and provide any if they are needed.• Coordinate activities and times, on each phase of the project, to ensure a timely ending, test, and implementation of any demo, pilot-testing, and final application.• Review all the documentation, user, and installation manuals of each implemented application.• Assign and keep track of new technologies research about hardware & software.• Guarantee the excellent performance and acquisition of new hardware & software assigned to the Project work team.• Detect needs and organize work team internal or external training sessions.• Recruiting, testing, selection, and hiring of personnel.• Collaborate with the Enterprise image design.

Zamora, Michoacán, Mexico

Network, hardware and software management of the company, providing end-user support and training, implementing improvements or new acquisitions and contribute to get a superior development of each department on the enterprise, utilizing the advantages in IT.• Streamline management procedures at the head-quarters, designing software for several departments and providing support and training to the new and already existent systems.• Reduce the consolidation times and control of the information generated for the sales & payment departments, implementing new software and hardware on each of the 24 distribution centers, all around the country.• Calculate and prepare sales and payment reports, write monthly financial reports documents, and be responsible for managing and capturing pertaining information into the accounting system. Calculate payroll and reconciliation of multiple departmental accounts. • Training and troubleshooting end-users needs at each distribution center.• Recollect and prepare the information for the SHCP (Government taxes secretary in Mexico)• Design and implement formats and procedures documents for the sales management area.• Elaborate and update the manual of the company's norms and procedures.

Zamora, Mich., Mexico

• Analyze, design, program and write end-user & installation manual of the customers' needs and requirements, including the timely implementation of the new software and training of the end-users; covering requirements in areas as accounting, banking, inventory, costs, human resources, payroll, and sales.• Analyze, design, program, and documentation of a complete Travel Agencies Management System (Thesis Project to obtain my undergraduate degree), sold in several states of the country.

Zamora, Mich., Mexico

Calculate and prepare the sales and payment reports to all the Airlines, write accounting documents, and be responsible for managing and capturing the information to the accounting system. Calculate payroll and pay the employees. Cashier.