 Determines, re-determines, reopens and authorizes Supportive Services for eligible applicants. Provides other related services deemed appropriate to assist family toward self sufficiency, processes changes to assure that customer has ongoing services available to the family without interruption. Assists customers in locating and/or obtaining public services, provides customers with detailed explanations of services available, processes denials and case closings for those deemed ineligible for Supportive Services. Processes changes based on employment status or other changes of customer, validates and/or investigates verification documents and resources.  Performs customer service duties for customers via telephone or in person relative to services available, initiates and maintains contact Maintains records, provides information to fiscal officer relative to services authorized, and attends training sessions, meetings, seminars and workshops.

Handled multifaceted clerical tasks (e.g., data entry, filing, records management and budgeting) as the assistant to the chair of the Fine and Performing Arts Department. Coordinated travel arrangements, made recommendations on department purchases, monitored and maintained seven separate budgets and ensured the smooth operation of each area within the department. Quickly became a trusted assistant known throughout the department and University for "can-do" attitude, flexibility and high-quality work.

Responsible for customer relations; inventory management; team management; and financial accountability while ensuring the promotion and growth of business. Reported directly to the General Manager. Highlights:Directed efficient guest flow through participative shift management, scheduled a full working staff of up to fifty crewmembers including servers, cooks, hosts/hostesses and bartenders.Oversaw employee relations encompassing staff recruitment, training and performance evaluationHandled weekly inventory and vendor relations to ensure the timely and cost-effective purchasing of food, beverages, liquor, beer and small wares.Effectively led and motivated employees through implementation of in-house training and incentive plans, resulting in increased productivity levels and employee satisfaction.Attracted, retained, and promoted new business through proactive community service effortsEnsured the integrity of restaurant operations through excellence in customer relations.