Veronica Perry Email & Phone Number

Agoura Hills, Ca, Us

Manage 37 suite owner accounts valued at over $6 million.Service an average of 10-13 suite rental clients per game.Collect annual suite lease payments.Instrumental in the suite lease extension process with suite owners including meeting to discuss their extension options and contract negotiations.Schedule meetings with suite owners and rental clients to discuss any items pertaining to their suite ownership and game day experience Conduct End of Year Recap presentations with all suite owners to go over their suite utilization and ownership benefits throughout the year.Assist with game day suites activations including pregame field passes, suite visits from Rams Legends, Alumni, Cheer, & Rampage, and in-suite gifts.Engage with suite owners on game day, premium events, and at third-party concerts & events to ensure they have a top-notch experience.Personally email all suite owners throughout the year to keep them informed on all ownership benefits and events.2023 SeasonManaged 38 suite owner accounts valued at over $6 million.Serviced an average of 5 suite rental clients a game.Extended 3 suite owner accounts into 3-year contracts and 1 suite owner account into a 5-year contract.2022 SeasonManaged 43 suite owner accounts valued at over $7 million.Serviced an average of 20 suite rental accounts per game.Achieved 99% customer satisfaction on service amongst suite owners who completed their end of season survey for the 2022 season.

Us

Managed approximately 400 full & half season ticket accountsGenerated new business by selling full season, half season, partial season, group tickets, and suite packages for both hockey and arena events Assisted season ticket members with seat relocation from 17,000 seat arena in Glendale to 5,000 seat college arena at Arizona State University in TempeRenewal revenue of $1,020,000 for the 22-23 seasonNew business revenue of $210,586 for the 22-23 season Sold over $250,000 for the 2021-2022 season Participated in annual projects related to seat upgrades and add-ons through campaigns & virtual Select A Seat event Ensured all contracts are completed during the full and half season renewal process Collected outstanding season ticket payments Helped plan & execute season ticket member events including Paint the Ice, Movie Night, Season Opener Watch Party, & Bowlero Family Bowling NightRetention rate of 85% for the 2021-2022 seasonMentor to Inside Sales Team

Oakland, Ca, Us

*Position eliminated due to COVID-19Managed approximately 750 first and second year season ticket accountsSold full menu season, partial season, suite, premium, and group ticket packages (A’s Access Memberships)Executed our annual season ticket renewal campaign and upgrade processAssisted 24-game plan members with game and seat selection Provided assistance to members during the suite selection processCommunicated ticket policies and information for the impacted 2020 seasonCollected outstanding paymentsEnsured all contracts were completed for all ticket package & suite purchases

Las Vegas, Nv, Us

2018-2019 Seasons Managed approximately 1,200 full season ticket accounts in Sections 124-131 & 145 for the 2019 season.Developed and maintained positive relationships with season ticket members with a focus on retentionProvided world class customer service to enhance membership experienceCommunicated with clients becoming an expert on all products and services Participated in annual projects and campaigns related to renewals Troubleshot, identified, and solved any issues on both game and non-game daysGenerated new business by selling full season, half season, premium, and group packages through referrals from membersMade 50 plus touch points per day, including outbound/inbound calls, emails, on-site meetings, and sending out special packages

Las Vegas, Nv, Us

2014-2017 Seasons Managed approximately 1,500 full season ticket accounts in Sections 124-131 Developed and maintain positive relationships with season ticket membersProvided world class customer service to enhance membership experienceCommunicated with clients becoming an expert on all products and services Participated in annual projects and campaigns related to renewalsIdentified and solved any issues on both game and non-game daysGenerated new business by selling full season, half season, and group packages through referrals from membersMade 50 plus touch points per day, including outbound/inbound calls, emails, on-site meetings, and sending out special packagesPersonally wrote over 1,000 Thank You cards to all my season ticket members welcoming them back and welcoming them to the Raiders family!2017 SeasonSold over $46,830 in full season and premium packagesPersonal renewal rate of 87%Team renewal rate of 90%Pay As We Play Sign-Up Percentage of 96% Part of the sales and service team that helped sell out the stadium on a season ticket basis for the second consecutive seasonContributed to adding fans to a wait list of over 20,000 members Managed approximately 1,532 accountsRanked #1 in customer service out of 9 service reps in survey taken by season ticket members (each member gave their rep a rating based on a scale of 1-10. The average score of each rep was taken and each rep was ranked by that score).Part of the Service Team that ranked #1 in the NFL in overall customer service satisfaction through the NFL Voice of the Fan Survey taken by season ticket members

Sacramento, Ca, Us

*10 Month Inside Sales ProgramMember of the B.O.L.D inside sales 10-month program Sold full menu season ticket, partial, group, and suite packages Made 80+ cold calls daily to potential clients.Used Archtics to update and create customer accounts.Set appointments with clients via phone, appointment, or sales events.Used Salesforce to create, update, and maintain prospect accounts.Researched new leads for sales pipeline. Managed sales tables on game nights and off-site events.Generated over $37,000 in 4 months for the 2014-15 season

Oakland, Ca, Us

Managed an entire building of graduate student residents.Assisted residents with hall and other school related incidents. Documented residents who did not comply with residence life policies.Plannned events for residents including Light the Night Walk, Regression Night, Progressive Ice Cream, and Wiffle Ball Game.Promoted other resident assistant events on campus.Facilitated professional development presentations at weekly meetings.

Oakland, Ca, Us

Assisted Associate Director of Athletics in event set up athletic contests.Managed event staff employees in post-game cleanup. Performed various roles including PA announcing, photographer, and statistics keeper.

Oakland, Ca, Us

Responded to emergencies of residents and guestsAssisted with maintaining linen inventory Prepared rooms for guest arrivalAnswered guests questions relating to services offered by HNUTook down rooms after guest departureAssisted guests with check-in and checkout proceduresCommunicated with Campus Services of residence life related incidences

Las Vegas, Nv, Us

*Game Day PositionWorked game days in the season ticket service office.Maintained a positive Raiders Image with clients by providing excellent customer service on game days.Solved ticket issues for season ticket holders and non-season ticket holders.Coordinated ticket upgrades and adjustments using Archtics as well as communicated stadium policies and game day procedures.

San Jose, Ca, Us

*Summer Semester InternshipManaged events for fundraisers and community events, including Sharks Equiptment Sale, Fitness Faceoff, and Bike Build.Created booklets for staff at fundraising events.Provided customer service to clients through email, phone, and face to face interaction.Revised crisis plans for events.Researched potential schools for "Reading Is Cool" programBuilt relationships with businesses for sponsorship and donations for Sharks Golf ClassicHelped raise over $140,000 for the foundation through the Sharks Golf Classic & Fitness Faceoff.

San Jose, Ca, Us

*Seasonal PositionAssisted ticket sales department in selling season, mini-packs, and group tickets for San Jose Sharks games.Interacted with Season Ticket Holders and clients at home games by providing them with Season Ticket Package information.Used Archtics to create and update customer accounts, charge accounts for playoff packages, seat selection, repricing, and email subscription.Managed Sharks theme nights including Military Appreciation Night, Filipino Heritage Night, and Equality Night.Distributed Shark Stats and giveaways on game nights.Sold non-hockey event packages at home games including the SAP Open, Disney on Ice, and Andre Rieu.Made calls to clients regarding account verification and Sharks contest winners. Put together and mailed packages to clients, including regular season and playoff tickets, arena events, and San Jose Sharks memorabilia.Researched potential leads for non-hockey events, with a direct focus on Sesame Street Live.

San Jose, Ca, Us

*Fall Semester InternshipAssisted ticket sales department in selling season, mini-packages, and group tickets for San Jose Sharks games.Researched potential leads for non-hockey events during the NHL lockout.Participated in department mailings to season ticket holders.Used Archtics to create and update client accounts.Provided excellent customer service to clients at San Jose Sharks and non-hockey events.Researched new promotional ideas for San Jose Sharks Theme Nights.

Bachelor Of Arts (B.A.), Business With A Concentration In Sports Management

Associate Of Arts (Aa), Television Production