Veronica R. Email & Phone Number

Provide direct support to National and Regional customers and accounts. Process customer data, obtaining accurate information used to monitor account performance and mix. Review customer exception requests by obtaining required documents, compare to standard corporate guidelines and evaluate credit risk to determine if an exception can be approved. Provide prompt and accurate review and risk letter(s). Build credibility and partner with internal/external customers to drive profitable growth and take action with customers. Collaborate with team to streamline and digitize analysis and customer monitoring. Improve efficiency and effectiveness by helping to automate account risk monitoring, engaing with sales to prudently manage customers, and continuing to enhance the program review database. Work effectively with home office and field personnel to identify and manage market risk, product risk, and portfolio risk while seizing safe growth opportunities. Promote regulatory compliance by ensuring all new processes and customer requests are compliant as well as satisfactorily fulfill Compliance Lead role.

Managing Consultant overseeing Quality Control and Assurance reviews for Conventional and Government loans. Performed underwriting and operational audits, provided feedback, spotted trends, made recommendations and prepared reports. Developed action plans when needed. Followed FNMA, FHLMC, FHA and/or private investor guidelines.

United States

Underwrote conventional conforming and non-conforming loan to investor and MI guidelines. Reviewed new programs, systems enhancements and procedure manuals to ensure thorough knowledge of underwriting guidelines were maintained.

Illinois, United States

Created/established Quality Control Process/Reporting System to improve reporting period and tracking ability. Reviewed, developed, and implemented new loan programs through document development, system enhancements, and procedure manuals, facilitating cross-department and divisional coordination to ensure all staff has acquired a full understanding of loan programs. Directed new branch set-up, securing licensing for 36 states and corporate annual certifications.

Illinois, United States

Developed and implemented a formalized Quality Control Tracking and Reporting System by designing a new database, screens, process and reports.

Chicago, Illinois, United States

Reviewed loans and reported customer performance, maintaining appropriate records to evaluate and facilitate waiver requests and negotiated transactions. Support risk management policies through the analysis and interpretation of reporting of trends. Fostered customer education objectives by conducting customer education and training sessions.

Illinois, United States

Underwrote conventional, FHA & VA loans to investor and MI guidelines.