Teaching families how to support students once they enter kindergarten

Working through the pandemic, thankfully.

Assist with all aspects of running a program working with Latino parents and toddlers in the East San Jose community as part of a study on language development.

Responsible for general care of children between the ages of 4 months and 6 years, including but not limited to: feeding of meals, snacks, and bottles, changing diapers and supervising toilet-use, engaging during playtime, reading stories, playing games and singing songs, keeping the best interest of the children in mind at all times, maintaining patience, positive attitude and composure during stressful situations, keeping detailed records related to feeding and changing

Create, design, and manage signage, menus, and labels for all food items served in main cafe as well as 3 additional food concepts, accurately identify and list all ingredients and allergens, print and cut 50+ signs daily, support executive chef with administrative tasks, supervise Front of House, schedule meetings, liaise with kitchen employees and chefs, re-stock office supplies

Customer Service/Clerical – Work in call-center environment handling 100+ calls per day, receive and input customer orders for durable medical equipment, process Kaiser orders received via fax, communicate with customers to schedule product deliveries as well as Kaiser representatives regarding issues with orders, follow-up with in-house dispatch department to ensure timely processing of orders, escalate to management when necessary, provide exceptional customer service while promptly and properly addressing any concerns or issues, maintain professional demeanor while problem-solving

Accounting – Collect payments and maintain accurate records of all funds due and received for every case, ensure that client and attorney is paid correctly, contact third-parties to correct any errors in calculations; Customer Service/Clerical – Assist clients with understanding the final stages of approval of various types of Social Security Disability Benefits, learn Social Security policies and regulations in order to review all case documents received for accuracy in calculations as well as enforcement of policy, detect and address any discrepancies in records, maintain constant contact with client to update on case status and request any information necessary, maintain constant contact with third parties to ensure the proper documents are generated and the payment process is followed correctly, provide excellent customer service while efficiently addressing client issues, maintain and organize documents in case files, manage caseload of 150+ cases;

Customer Service/Clerical – primary assistant to General Manager, create proposals for new projects, research and obtain information from vendors and clients, provide exceptional client care, assist with receiving daily phone calls and receiving clients, handle shipping/receiving, file, copy, fax, order office supplies, maintain records, main point of communication between client and shop floor, receive client orders, place orders with vendors; Accounting – assist with daily accounting tasks, AP/AR, make and receive payments, maintain accounting records

Accounting – use Quickbooks to input purchase orders and receipts, send bills to customers, pay corporate bills, send checks to vendors, keep detailed records of all accounting activity via Quickbooks and Excel spreadsheets; Clerical – answer multi-line telephone, greet visitors, file and organize, maintain archives, order office supplies, make bi-weekly shopping trip to Costco and Staples, assist employees in troubleshooting variety of office-related issues, including light IT; Customer Service/Clerical – main point of communication between customer and shop floor, receive customer orders, input into Fabritrack, create and organize paperwork for each order, follow-up on status of order from start to finish, implement changes to order quantities and/or dates, relay information to customers, attend weekly sales meetings and report on performance statistics