Veronica Rivera Email & Phone Number

The Woodlands, Texas, United States

Remote

United States

The Woodlands, Texas

Maintains office services by organizing office operations and procedures; preparing payroll; controlling correspondence; designing filing systems; reviewing and approving supply requisitions; assigning and monitoring clerical functions.Took charge of obtaining all licensing, registration and workers compensation for The State of Texas, Arizona, and Florida.Provides historical reference by defining procedures for retention, protection, retrieval, transfer, and disposal of records.All data entry for any data changes in Oracle People Soft 9.2Support the processing of weekly payroll, including new starters, leavers, timesheets, calculating pay, providing, HMRC submissions.Support the provision of Payroll related reporting (e.g. weekly KPIs and manager reports) both scheduled and on request.Designs and implements office policies by establishing standards and procedures; measuring results against standards; making necessary adjustments.Completes operational requirements by scheduling and assigning employees; following up on work results.Keeps management informed by reviewing and analyzing special reports; summarizing information; identifying trends.Maintains office staff by recruiting, selecting, orienting, and training employees.Maintains office staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.Contributes to team effort by accomplishing related results as needed.Communicate with Mexico headquarters Provide any other Payroll, accounting or administrative related tasks, as identifiedPrepare and Present Demo's for our Sales group of how and what our system.

Houston, Texas Area

Prepare a variety of complex payroll reportsWork production timelines to meet strict deadlines in reporting regulationsRun queries through People Soft Run & Create Reports through Sales Force. ComAssist analyst team with dashboard and report generationFirst point of contact for escalated issues All case distribution (Gate-keeping) to the teamCreate quick references for the TeamConduct Weekly meetings with managements from other areasParticipate in evaluating new ideas to ensure the advancement of data within the organization needsEnsured all payroll needs (driven by company policies, payroll procedures and Federal, State and Local labor laws and tax laws)Provided support/maintenance as needed in a production environment by trouble shooting issues, proposing solutions, and implementing/deploying fixes.Reconcile payroll for 17 companies totaling 5572 employeesProcessed Emergency Loans for all 51 companiesActed as support for payroll end users of the People Soft HRMS system and resolved user processing problems.Created, maintained, and analyzed payroll reports through PeopleSoft Query, and Excel Developed custom reports to meet requests and respond to management inquiries for data and/or reports (internal and external).Created custom ad hoc reports and system queries as requested, validating results and ensuring accuracyCoordinated and performed analysis and testing of tax releases.Worked with appropriate teams to implement upgrades, bundles and tax updates as required.Accurately logged-in all cases received via phone or e-mail into SFDCResponsible for writing functional specifications documentsResponsible for all payroll system configuration and setupMaintained business documentation of payroll implementation, customization, and upgradesCreated training material and perform training as needed

Houston, Texas Area

Assistance to the Office Manager Handled escalated inquiries that are high in complexity or require other attention Assisted employees with paycheck issuesCompiled monthly performance reports for managementProcessed/Sorted returned mailTrained new employees on process & procedures Monitored call-volumes Modified staffing to accommodate call demandsProduced Instructions on Verification of employment processConducted Meetings & Training sessionsRan Payroll Query in order to view most current Time & Labor entriesReviewed and re-route all email cases received from around the world.Assigned Terminations, New hire and Data changes to appropriate teamAssisted with payroll and benefit database testing in conjunction with the BenefitsTranslated emails/documents from Spanish to EnglishGate keeping for Talent Acquisition Provided quality customer service in response to inquiries made via phone, email and in writing from Employees, Internal Business Partners, as well as External Business ContactsUsed procedures, policies, knowledge database and other reference materials to assist in answering inquiries.Collected and validated complete data required to process manual employee personal and organizational transactions & escalated for processing. (Family Status Changes, Update emergency Cobra eligibility files and Student status for dependents)Accurately logged-in all cases received via phone or e-mail into the case management system.Participated in continuous improvement workshops and projects as neededParticipated in other departmental responsibilities as assigned. Assist employees with enrolling in benefits Assisted employee’s w/questions in regards to their benefits (Benefits include: Medical, RX, dental Vision, 401K, STD, LTD, ESPP, Retirement, Severance packages)Provided written employment verificationReceived / reissued, filed and copied W2Eligibility issues: contacted the carriers directly to activate and or correct

Cosmetology, Barber/Styling, And Nail Instructor

12

Graduated Early w/honors