Fielding requests from multiple corporate risk programs and business line usersMonitoring data feeds and STORM TrackersSetting up and executing high visibility certification campaignsArcher eGRC attestationsModifying existing processes to correct chronic errors, enhance or improve performanceProviding ongoing support for multiple processes and applicationsPerforming other projects or miscellaneous duties, as requested or assigned

Responsible for the maintenance and support of our Viewpoint Vista ERP/EDS data processes as well as the development of new and enhanced data tools to meet current and future business needs.Partner with stakeholders to create and/or modify data processes, integration systems, business practices and reporting to support efficient operations and business standards.Provide end user support for specific ERP functional areas and associated data systems.Support, modify & create reports sourced from ERP and third-party data systems usingCrystal Reports, Remiware, BridgitBench, Prophix, Power BI, SSRS & other tools.Develop data integrations between ERP and new third-party data systems. Troubleshoot ERP and third-party data system end-user issues and errors.Work with stakeholders to develop business practices & supporting interfaces that enhance ERP and third-party data systems functionality or efficiency.Monitor/manage ERP system upgrades, preparing applicable teams for possible service disruptions and system changes. Conduct ERP data maintenance and validation audits.Train ERP and third-party data systems end users in the use of existing functionality, upgrades and customizations, including the development of training and reference materials.Oversee processes & reporting for third-party data systems including Toolwatch,Hammertech and others.Create & troubleshoot ERP & other system user credentials and manage user security access levels in accordance with data security best practices.Provide general computer support and troubleshooting to office and field staff when necessary.Ethically handle private data, including financial and/or healthcare data as necessary.

Supporting multiple software platforms (JD Edwards, Replicon) in the Oracle Human Capital Management and ERP space. Implementing software solutions to support the needs of a group of growing businesses. Providing user troubleshooting. Supporting a suite of custom applications and interfaces. Providing project management and technical support needed for the successful delivery of key application projects.

Implement, configure, and train customers on Procore's accounting integration productsAct as a subject matter expert for questions from Sales, Account Managers, Marketing, and Customer Support teams around accounting integration, construction accounting practices, and financial management of projectsHandle second-tier support escalations specifically related to accounting integration issues; these will include troubleshooting the integration connector and other elements in the customer’s Windows environment Assist product management in identifying issues, enhancement requests, and feature requests from customersWork with Account Managers to assist with customer issues and questions surrounding accounting integrationContribute to Knowledge Base articles, FAQ's and other documents concerning accounting integration

Manage second-tier support escalations including troubleshooting integration connectors and other elements in the customer’s Windows environmentCollaborate with product management to identify issues, enhancement and feature requests from customersDevelop training content, contribute to knowledge base articles, FAQs and other documents concerning Procore’s accounting integrationsFamiliar with construction lifecycle including accounting practices and project managementKnowledge of accounting packages such as Sage 300 CRE, Quickbooks, Viewpoint Spectrum, Viewpoint Vista, Sage 100 Contractor

Assisted customers with use of Viewpoint software core product(s) and point-solutions: VISTA, Team, ADP Smart Compliance, and Support Analyst for Australian Clients, VCM, and others.Monitored, tracked, and documented customer support calls and related activities in NetSuite CRM system.Used SQL Query, reporting tools, and spreadsheets to examine underlying data.Assisted other departments with application issues and development of the software.Developed Knowledge Base articles to document troubleshooting steps and common solutions to frequent calls for use by customers and peers.Trained new Application Support Specialist Served as an on-call resource for International calls as part of normal department rotation, as assigned.

Provide knowledgeable technical and functional assistance of Software, including in-depth troubleshooting guidance to external customers, in a prompt and courteous manner with regard to their Accounting, Financials, and Database issues via e-mail, phone or online chat conversations. Work directly with our clients and after implementationWork with Data Services and Engineers for technical resolutions to resolve data issues Track enhancement requests and troubleshooting any escalated concernsDocument all call activity and results promptly into Salesforce Thorough knowledge Microsoft Office applicationsEscalate unresolved customer issues with all pertinent information included, to appropriate resources Assists customers in gaining the most value from our products and services by identifying additional product or training needs. Work with Engineering to report any potential bugs within Ajera. Online Meeting Modules, Lync Meeting, Join.Me and GoToMeeting

Provided knowledgeable technical and functional assistance of Evosus, Inc. including in-depth troubleshooting guidance to all external customers, in a prompt and courteous manner with regard to their Accounting, Financials, Job Costing and Database issues via e-mail, phone or online chat conversations. Worked directly with our clients during and after implementation of Evosus, Inc. Devised technical resolutions to resolve or fix bugs that are causing immediate issues within their system.Provided implementation and support services, while tracking enhancement requests, troubleshooting any escalated concernsDocumented call activity and results promptly into HDA/Footprints Escalate unresolved customer issues with all pertinent information included, to appropriate resources (including Team Supervisor if warranted).Assisted and trained customers in gaining the most value from our products and services by identifying additional product or training needs. Working with Development and QA to review and change the Accounts Payable functions of the software.ClearCare Water Testing Expert Coordinate Go-Live meetings with all parties involved in the Implementation processFacilitate all parties in communication with each other and maintaining the status of the Implementation Project by sending out milestone notifications and updates Prepared clients for their transition into the Evosus Software program for their daily business activities and accessing Support as needed.

Full Charge Bookkeeping (A/P, A/R, filing payroll and corp taxes)Prepared Financials (Profit & Loss, Balance Sheet, Financial Statements)Maintained Companies files and records Handled all outgoing company correspondences Audited previous Contracts to ensure accuracy on retainage received Union/Non Union Payroll Processing, certified Payroll ProcessingConstruction Job Costing1099/W2 processingI9/W4 Processing, HR Duties, Benefit ManagementEmployee RelationsIT Support Created employee Handbook and Safety GuideTrained/Supervised Admin Staff and Temp StaffBank ReconciliationPrepared BudgetTrained Owner and Admin Staff on Accounting and Financial Reporting

Daily management of temp orders, customer relationships, and candidates.Staffed for all levels of employment (Administrative Support, Light Industrial, IT/Tech Level, Senior Level Management)Strategic marketing plans for candidates and clientsProcessed I9/W4Processed all Payroll for all temp staff up to 40 employees (ADP and Paychex)Payroll Data conversion from Paychex to ADPHandled all Year-end W2 Payroll processingUnderstanding of Employment Laws and employee managementHuman Resources management and overview of candidate's progress with client.Posted jobs on Craigslist, Monster, Linked In and other Social Networking sitesAttendance of monthly networking events for the industryFees negotiated for contract, temp to hire and direct hire positionsReference’s and employee criminal background checks, scheduled drug testing appointmentsConsulted with clients on the potential needs within their companyMarketing: Cold called and followed leads whether candidate or potential clientTemp Employee performance evaluations