Lead procurement strategy for Life Insurance Operations, Wealth Management, Retirement Services, and Marketing. Managed a portfolio of over 100 vendor contracts annually, achieving substantial cost savings and operational efficiencies. •Developed and executed category strategies, achieving $1M+ in annual savings through contract renegotiations and vendor consolidation.•Oversaw vendor risk assessments, ensuring compliance with business continuity, security, and financial solvency standards using OneTrust platform.•Managed cross-functional relationships with senior executives to align sourcing strategies with business goals.•Spearheaded sourcing projects, improving speed to market and reducing time-to-contract.

• Outsourcing Management (TPA/BPO): Manage all aspects of outsourced relationships including performance management, site inspections, financial reporting, coordination and performance of audits including those performed by government agencies.• Financial Controls: Created and maintained annual budgets for department, worked with corporate sourcing and procurement to manage all requests for new or updated contracts including MSA’s, SOW’s and others. Issued and approved purchase orders and invoices for department with annual spend of 1M.• Contingent Labor Management: Managed contingent labor needs for the department, including vendor selection, publishing of requisitions and first review of candidates. Program of 50-100 contingent workers at a time. • Relationship Management: Act as primary relationship owner as well as managing external relationships with vendors inclusive of vetting of new and/or potential partners and managing escalations and dispute resolution. Scheduled and established agenda's for outsourcing and strategic vendors standing governance reviews.

Summary: Responsible for governance, relationship and performance management for all strategic outsourcing relationships as well as associated service requests and contract management. Responsible for the development, implementation and management of the contingent labor program inclusive of VMS tool and preferred vendor program. • Execution and negotiation of all service requests with outsourcing vendors as well as SOW review and negotiation for contingent labor workforce. Re-baselining of outsourcing agreements when appropriate to continue to drive value for the organization.• Performance Management: Vendor Score-carding to include monthly creation for the 7 strategic vendors subject to governance as well as input into the executive dashboard for consolidated reporting. Creation and issuance of penalty letters for missed SLA's and monitoring of KPI's. Identify opportunity areas to garner the most value out of existing contracts/relationships as well as on-going coaching to improve vendor performance.• Relationship Management: Act as POC as well as managing external relationships with vendors inclusive of vetting of new and/or potential partners and managing escalations and dispute resolution. Scheduled and established agenda's for outsourcing and strategic vendors standing governance reviews.• Manage RFx process for outsourcing services with the primary goal of avoiding new SOW's and using contractual references to clarify services that should be considered service requests vs aggregation of services.• Contingent Labor Program: Created and implemented a new program aimed at reducing overall quantity of vendors while driving cost savings and ensuring service continuity. Implemented VMS solution.• Vendor Risk Assessment: Leverage industry best practices with performance management, financial reports, industry reports and others to determine vendor risk and mitigate where necessary and possible

FFL licensed dealer specializing in Colt and collectable firearms

• Assisted in developing VMO tool for tracking and management of company-wide internal requests for procurement and request for new vendor engagement/onboarding.• Policy Compliance: Researched and documented existing governance policies as well as relevant stakeholders.• Purchase order management including RFq process, creation of purchase orders, issuance to vendors, receipt of goods, processing of invoices and monthly accrual statements.• Vendor Management: Reviewed existing contracts to ensure vendor compliance, re-negotiated terms on unfavorable agreements, and established or renewed primary agreements for non-compliant partners.• Submit monthly accrual reports to finance as well as preparation of quarterly compliance report for executive submission.

Responsible for quality assurance and delivery of hardware orders from partners to clients on both a domestic and international basis through purchase order management• Qualify Orders: Performed quality assurance on orders received from sales to ensure completeness and accuracy before sending to other team members for purchasing.• Developed a new methodology for order processing in Mexico and created a training manual to assist in cross-training other members of teams.• Train newer agents in departmental procedures including how to enter orders, how to cut PO’s, how to follow up on orders, as well as best methods for increasing productivity• Managed order entry reports on service orders to ensure departmental compliance to the process, finding an average of 5 errors a month which could have led to lapse in support and excessive down-time for customers with malfunctions.• Manage complex international orders, including global roll-outs for P&G,Level3 and Avon. I worked closely with sales and vendors to ensure that a resolution to importation and lead-time difficulties was found that resulted in saving the company at least 120 business hours, improving lead times by an average of 2 weeks and garnering an additional margin of 3-5%.• Compared pricing and lead times from all available vendors, re-sourcing product where possible to save customers an average of 4 weeks on lead times and adding an additional 1% margin on at least 20% of orders.• Cut Purchase Orders: Create, approve, sent and follow up on purchase orders cut to various vendors (domestic and abroad) ensuring to keep detailed notes stored on Oracle so other team members could understand complications and/or delays at a glance.• Selected as a runner up in the America’s brand fan competition for my commitment to living the company’s values on a daily basis. 10 time nominee of “High 5 (live our values everyday)” awards for living the company values and supporting a high performance culture.

Summary: Responsible for the logistics management of a discount retail store’s merchandise from raw material to floor placement• Ensured complete end to end processing of merchandise, beginning with material delivery to our warehouse, through the store receipt and identification for floor placement.• Supervised a team processed an average of 100,000 units of soft-line goods per shift to ensure that items delivered matched manifest of requested goods. • Worked cooperatively with the buying office and suppliers to resolve trouble issues with receipt of merchandise resulting in elimination of 100% of RMA/RTV fees in cases which I was party to.• Supervised a team of up to 40 associates including coaching in best methods, accuracy, and process training as well as cross-training for other roles.• Audited department 5S compliance, use of Retek system, ensured departmental compliance with first in first out (FIFO) and end-to-end practices.• Created and maintained documentation methodologies to support other shifts and/or future managers when completing in-process projects on a 24/5 schedule.

Summary: Responsible for the personnel and operational management in a retail setting with a focus on sales and customer service• Supervised a team of 10 sales associates, training them and motivating them to exceed goals in the following areas: fashion merchandising; greeting and assisting customers with purchases; stock receipt processing; building onto existing sales; and initializing and closing sales.• I ensured operational flow by maintaining stock on supplies; ensuring accuracy of payroll; and scheduling of staff to meet expected volume demands. • Created individual daily task and goal sheets and supervised their execution.• Opened and closed store; including preparing, auditing and filing of paperwork (quota sheets, total sales reports, forecast reports).• Performed the activities of a sales associate and cashier exceeding my individual sales goals by a minimum of 20% daily with an emphasis on customer service. I received top sales and top customer service awards for 35 consecutive weeks.