A spark was lit when I started my career at Bose for being the internal voice of the customer that has fuelled my success at WB Games where I have been influential in driving year-over-year business transformation to improve customer experiences. The employees that I have had the honor to lead often comment on my reassuring leadership style that has been invaluable to attaining favorable resolutions to escalated customer support interactions. Throughout my career, I have tried to be a catalyst for process improvement that enables the achievement of realistic and ambitious service goals.