Veronica Shumack Email & Phone Number

Auckland, New Zealand

Auckland, New Zealand

Auckland, New Zealand

Sharing the vision of World Class Performance to allow assessment of where the business currently is, and targeting improvement at the key areas that will drive business value creation. Improve business performance through people, process, technology. Build strong teamwork with fully capable team working toward common goals and operating as 'One Team'. Develop common understanding of business value aligned to planning and control operations. Optimise value, eliminate waste. Achieving results to improve profitability and transform operations.

Auckland, New Zealand

Business Transformation • Working closely with the CEO, identify what initiatives would enhanced the energy service proposition to grow market share and profitability and support teams in identifying the tangible business value from such effort.Programme Management • Having understood the business culture and environment, designed a Change Management program to support increased success in change and project delivery with immediate, mid-term and long-term actions to increase the businesses maturity. • Oversee the planning and management of all new and existing initiatives and partnerships supporting and upskilling project managers and reporting back to key stakeholders on their success/risks.• Project Managed the delivery of the companies new productProcess Improvement• Through business wide process mapping and workships, developed a clear understanding of the end-to-end process and identified key areas for improvement to improve process times, reduce cost and increase team morale. • Supported the newly created Customer Care team in identifying their core areas for process and team development to ensure success in the eyes of our customerHead of HR• Managed all people related concerns in a way that aligned with the business values.• Supporting fellow HR team members in achieving their respective responsibilities

Auckland, New Zealand

Working within the business, manage through to successful completion a variety of change projects across the national scope of Tegel. Key pieces of work have been in the IS, Operations, Marketing and HR areas and have helped me develop strong collaboration and influencing skills. I regularly organise brainstorming sessions and workshops to help bring everyone together and problem solve ways for the company to improve performance.• Through a strong team approach, visible measures and a reliable and easy to use tracking system, managed the successful execution of re-branding Tegel Foods over 12 months, with a core team of 15 across our 4 sites and came in on budget;• Alongside our senior leadership team, contribute to the National Steering Committee for Tegel’s three year journey of implementing continuous improvement;• Design and execute in operations the company’s most widely used database for EHS, Quality, Ideas and Positive Feedback;• Lead and support implementation of continuous improvement in our head office beginning with our Telesales and NPD teams and achieve a strong savings target;• Through strong collaboration with our team, designed and implemented a new system for managing performance at Tegel;• Utilising our survey information execute fresh communication practices such as the quarterly update from the CEO and help with communication across the business.

Auckland, New Zealand

To manage multiple projects across the business on culture change and continuous improvement initiatives. Key job elements and responsibilities include:• Oversee and manage the Culture Change Action Plan• Successfully plan, execute and monitor projects ensuring these are delivered on time and within budget• Conduct quality reviews and monitor projects to ensure compliance• Hands on involvement in all aspects of project planning and delivery as deemed necessary• Evaluate issues and ensure appropriate escalation • Provide appropriate solutions across all aspects of the project lifecycle• Coordinate activities as necessary.

Region Viii - Eastern Visayas, Philippines

Assisting the Tacloban community affected by typhoon Yolanda. Duties included: debris removal, home repair, demolition of unsafe structures, salvaging of reusable building materials, assisting the local government with tree education/planting, creating fun events for children and building transitional shelters.

Auckland

• Retailer performance management: Working at GM level, manage near term value creation of Auckland Airport’s two largest retail accounts, maintaining constant understanding of retail/financial figures and planning and resolving daily issues.• Sales growth: Lead commercial development initiatives to increase income per passenger e.g. establishing a Chinese tourism/duty free partnership, create new retailing spaces, manage a large scale internal advertising campaign and implement food standards across both terminals• Relationship Management: Develop relationships with key internal/external stakeholders to assist in achieving retail goals• Legal: Keep abreast of and contribute towards changes in tobacco, GST and duty free legislation

Newmarket

• Working alongside managers, recruit new employees through HR process from advertising to contract management• Lead, plan and implement site based and company wide events/initiatives• Oversee performance management reviews, disciplinaries and employee communication• Assist with and review payroll and position management policies• Self-manage project improvement work including inductions, payroll, key person risk and manuals

Auckland Airport

• Create and implement company wide policies on recruitment, performance appraisal, inductions, disciplinary, health and safety and train employees on new policies• Recruit and induct new staff, advise on various employment relations and complete payroll • Create SOPs for all operational departments including: Imports, Exports, Customs and Airfreight • Create new job descriptions for New Zealand staff