Veronica S. Email & Phone Number

Toronto, ON, CA

Mississauga, Ontario, Canada

· Led discovery and development of Gen AI use cases for the R&D IT team by gathering business requirements, mapping AI-driven processes, and contributing to vendor solution assessments.

Toronto, Ontario, Canada

· Led, designed, and coordinated project to merge various IT project intakes and build an optimized workflow process map using Visio that encapsulates complex international facilities transition project demand intake processes. · Presented an IT solution to stakeholders, securing buy-in for cost-saving process improvements that enhanced team project.

Toronto, Ontario, Canada

· Supported the daily operations of the Ontario government-wide Learning Management System’s (LMS) Team and assisting with daily queue management, receiving 1000+ tickets monthly. · Providing responsive application support and maintenance services to onboarded ministry clients, learning administrators, and 77,000+ users, resulting in a 97% resolution rate..

Toronto, Ontario, Canada

· Provided effective cross-team support for ongoing and ad-hoc priorities for the team’s three lines of business: Enterprise Project Management tool; Learning Management System; and Project Learning and Methodologies, for the Ontario Public Sector (OPS).· Demonstrated a willingness to learn, technologically adept, and flexible attitude by learning the OPS’.

Waterloo, Ontario, Canada

· Served as a positive role model for residents by facilitating an inclusive environment by demonstrating approachability and resourcefulness.· Spearheaded coordination and facilitation of events for 50+ residents and acknowledged by supervisor of thoughtful and meticulous event planning and lessons learned.

Waterloo, Ontario, Canada

Toronto, Ontario, Canada

- Spearheaded comparative analysis assessments of program policies and identified trends, gaps, duplication, and issues, resulting in comprehensive and concise crosswalks of inter-governmental policies. - Led the creation, organization, and analysis of the agency’s first policy library of policy documentation as a reference tool for future agency policy.

Vaughan, Ontario, Canada

- Effectively rebranded a company's web properties; logo, social media, blog posts, and video commercials using marketing concepts and industry-specific best practices.- Collaborated with colleagues on conducting market research, designing graphics, managing social media, and creating blog posts for clients.- Continuously monitored the success of projects.

Markham, Ontario, Canada

- Educated, supervised, and encouraged groups of young children to engage in a diverse variety of activities to stimulate learning and development (ages 3-12). - Co-orchestrated safe and fun educational activities and outdoor excursions, successfully managing program schedule using proficient communication skills with colleagues and employers.- Commended.

Bachelor Of Arts And Business (Co-Op), Honours Political Science And Digital Arts Communication Minor

Activities and Societies: UW Campus Housing Residence Life Don

Ontario Secondary School Diploma

Activities and Societies: Business SHSM Certificate of Completion, Ontario Scholar, Girls Varsity Rugby 7s and 15s player, Octagon Club