· Led discovery and development of Gen AI use cases for the R&D IT team by gathering business requirements, mapping AI-driven processes, and contributing to vendor solution assessments.

· Led, designed, and coordinated project to merge various IT project intakes and build an optimized workflow process map using Visio that encapsulates complex international facilities transition project demand intake processes. · Presented an IT solution to stakeholders, securing buy-in for cost-saving process improvements that enhanced team project capacity without requiring additional resources.· Fostered a positive team environment by proactively supporting team members, providing high-quality assistance, and effectively managing multiple priorities.

· Supported the daily operations of the Ontario government-wide Learning Management System’s (LMS) Team and assisting with daily queue management, receiving 1000+ tickets monthly. · Providing responsive application support and maintenance services to onboarded ministry clients, learning administrators, and 77,000+ users, resulting in a 97% resolution rate. · Experienced in devising data visualizations to executive leadership under tight deadlines.· Overseeing the coaching of SaaS OPS admins on LMS incident reporting processes and incident resolution processes in individual knowledge transfer sessions.

· Provided effective cross-team support for ongoing and ad-hoc priorities for the team’s three lines of business: Enterprise Project Management tool; Learning Management System; and Project Learning and Methodologies, for the Ontario Public Sector (OPS).· Demonstrated a willingness to learn, technologically adept, and flexible attitude by learning the OPS’ SaaS admin incident procedures, alleviating personnel resource pressures in the team.· Supported team’s UX research interviews, storyboarding, and focus groups to understand client wants and needs and identify improvements OPS’ SaaS production adoption and experience.· Conducted research and performed quantitative and qualitative analyses for monthly reporting, specifically, forecasting cluster-wide license procurement for fiscal year end budgeting.

· Served as a positive role model for residents by facilitating an inclusive environment by demonstrating approachability and resourcefulness.· Spearheaded coordination and facilitation of events for 50+ residents and acknowledged by supervisor of thoughtful and meticulous event planning and lessons learned.

- Spearheaded comparative analysis assessments of program policies and identified trends, gaps, duplication, and issues, resulting in comprehensive and concise crosswalks of inter-governmental policies. - Led the creation, organization, and analysis of the agency’s first policy library of policy documentation as a reference tool for future agency policy decision-making.- Attended a two-day government-wide data conference on behalf of the agency and impressed senior management with quick turnaround and concise notetaking of agency priorities. - Co-edited key stakeholder contribution agreement template documents with colleagues.

- Effectively rebranded a company's web properties; logo, social media, blog posts, and video commercials using marketing concepts and industry-specific best practices.- Collaborated with colleagues on conducting market research, designing graphics, managing social media, and creating blog posts for clients.- Continuously monitored the success of projects and tasks to identify ways to improve.- Successfully presented marketing pitch of rebranding proposal in digital multi-media format, impressing employer and client.

- Educated, supervised, and encouraged groups of young children to engage in a diverse variety of activities to stimulate learning and development (ages 3-12). - Co-orchestrated safe and fun educational activities and outdoor excursions, successfully managing program schedule using proficient communication skills with colleagues and employers.- Commended by employer and parent for responsive action and quick problem-solving in alerting authorities to locate a missing child, avoiding escalation of emergency, and upholding the establishment’s professionalism.