Veronica Smith Email & Phone Number

Operational Processes – worked closely in collaboration with the IT department to implement new software tools, reorganize workflows, and provide comprehensive training to staff, significantly boosting office productivity and operational efficiency.Customer Satisfaction - developed a system for customer-facing staff to prioritize inquiries based on urgency or importance. Addressing critical issues promptly while ensuring all inquiries receive attention within an acceptable timeframe.Stakeholder Relationship Management - foster open lines of communication with stakeholders, including carriers, suppliers, logistics partners, and regulatory bodies. Regularly engaging in dialogue to understand their needs, concerns, and expectations.Reporting and Documentation - produced detailed reports to enhance decision-making, maintaining a 95% accuracy rate in freight documentation. Proficiently handled customs declarations and prepared duties, ensuring regulatory compliance and efficient import processes.Supervisor - led and trained a team, nurturing a collaborative and productive work atmosphere to enhance overall performance and teamwork.

 Provided Executive level administrative support to the General Manager Scheduled appointments, and maintained the GM’s Calendar Coordinated meetings of the Board of Directors and other Committees  Prepared presentation materials and Minutes for Board and Committee meetings  Plan, coordinate, and finalize details for travel arrangements  Maintained all office supplies inventory and schedule office equipment maintenance Prepared communications, such as letters, memos, emails, and other correspondence Managed the Administrative filing system, to include staff and volunteer’s files  Assisted in the processing of monthly and bi-weekly payroll

Kingston, Jamaica

 Provided executive level administrative support to the General Manager Scheduled appointments, and managed the General Manager’s calendar Managed all correspondence and communication that came into the GM’s Office Act as a point of contact for internal and external clients Coordinated and arranged senior executives’ meetings and luncheons Organized travel and hotel arrangements locally and internationally for executives Maintained personnel filing system Accurately recorded and prepared minutes of quarterly board meetings Supervised all activities of the Office Attendant and Receptionist Handled HR functions such as Pension, Group Life Insurance & Health Insurance Oversee all aspects of company-owned vehicles, including maintenance, registration, and insurance Participated in monthly HR Conference Calls and attended regional HR conferences on behalf of the company

Ocgc, Global Hospitality Business Development, 4.0

Ocgc, Logistics, Materials, And Supply Chain Management