Veronica Sopko Email & Phone Number

Ensure network availability, to include troubleshooting network connectivity and contacting appropriate service providers. Ensure the availability of the servers and applications. Maintain servers, including backups, recovery, patching and othersoftware/hardware upgrades as needed, install new server products. Configure laptops and Workstations. Troubleshoot all server/laptop/pc problems as they arise. Assist testing team with application testing as needed.

Administered all aspects of user environment, to include, account creation, group policy implementation, permissions, drive mappings, group membership, session setup, etc and troubleshot any other problems concerning user accounts. Configured and maintained the DNS and DHCP servers in both UNIX and Windows platforms. Supported an environment containing numerous different operating systems (i.e. Solaris 8 & 9, Windows 2003 Server Enterprise with Active Directory., and Linux). Installed and configured many different applications and tools; SSH, SSL, Apache, PHP, MySQL, HTDig, Ecora, Legato AAM, AppareNet (network troubleshooting tool), e-Pop (IM software), OpenLDAP, just to name a few. Coordinated with vendors to solicit proposal for backup and clustering solutions. Worked with DBA's to build multiple websites using IIS, MySql and PHP

Determine which administrators are best suited for specific tasks. Review and submit training requests for each administrator and assists administrators with improving or gaining skills required for specific tasks and positions. Review resumes, submitted for positions within the OCC (system administrators), and assist with interviewing potential candidates for employment. Contribute to planning of change management procedures. Submits procurements for new software and hardware required for new/existing projects. Schedules downtime required for maintenance and new server implementation. Review existing architecture for accuracy and plans for improvements, reviews and plans a more efficient floor plan for server locations. Assist in planning and implementing a migration for Novell NDS to Microsoft Active Directory. Administer and configure hosts for EMC Symmetrix, using Volume Manager, Inq and EMC Control Center. Administer and maintain various applications.

Administered various UNIX servers (E250 – E4500, SunFire 280R, some Netra T1 experience) running Solaris 6, 7 and 8. Troubleshot all system and network problems that arose on the systems and created user and group accounts. Installed, configured and maintained software patches and upgrades. Assisted in the troubleshooting and maintenance of server hardware and installed and configured SUN RAID using Raid Manager. Created new users on NT and Novell Servers, troubleshot network and system problems that arose at the user level, created personal login scripts for users on Novell Servers and assisted with administration and troubleshooting on the NT/Novell servers. Created and managed volumes using Solstice Disk Suite, restored files and directories with Legato, installed and configured Sybase databases and Netscape Enterprise Servers

Provided desk side computer assistance to all users in our organization, assisting users over the phone when problems arose as a first line of assistance. Troubleshot software and hardware problems, installed a variety of software applications; Office 97, Adobe Acrobat, Netscape Communicator, Lotus Notes, Virus software, and many more. Configured applications for specific individual use; Lotus Notes, Netscape, and MS Office applications, installed hardware; SCSI cards, hard drives, sound cards, modems, memory, network cards, printers and scanners. Installed and configured Windows NT and Windows 95/98 operating and set up users to access the LAN and Internet. Communicated with users and Policy Support teams to ensure exceptional user assistance and quick resolution of all Help Desk tickets

Maintained system efficiency and integrity, troubleshot hardware and software problems, facilitated proactive meetings with users to find trouble areas and implemented solutions to create a more productive work. Handled high-pressure situations and deadlines, assisted in network and phone system administration, and worked directly with users as problems arose. Instructed users on new hardware and software applications, initiated the setup and installation of new pharmacy hardware and software more conducive to the retail pharmacy locations. Assisted in NT user administration and worked on a three-person team supporting software and hardware problems for the entire northeast region, consisting of over 300 users

Initiated and maintained a poison control program for Elementary schools and teenaged mothers. Set and maintained stock levels for the pharmacy and coordinated quarterly inventories. Filled and compounded medications, and mixed aseptic I.V. fluids and TPN’s (total parenteral nutrition). Worked within fiscal year budget without sacrificing stock levels or abnormal outages and counseled patients on medication safety

A.A., Information Technology

Education record

Education record