The Solution Integrator - MDS handles the transition from the final stages of the MDS sales cycle to the implementation of the contracted MDS engagement with the customer. Plays a key role in the ongoing pre-sales support, opportunity analysis, and implementation of customer MDS installations.Serves as the Area-based subject matter expert relative to Ricoh USA's MDS program, services and hardware/software technologies. Provides Provides training and direction to Area sales… Show more The Solution Integrator - MDS handles the transition from the final stages of the MDS sales cycle to the implementation of the contracted MDS engagement with the customer. Plays a key role in the ongoing pre-sales support, opportunity analysis, and implementation of customer MDS installations.Serves as the Area-based subject matter expert relative to Ricoh USA's MDS program, services and hardware/software technologies. Provides Provides training and direction to Area sales force.Works collaboratively with peers, National Accounts and others on multi-Area opportunities.Compiles the status of accounts, oversees the rules of engagement and identifies roadblocks to cooperation, keeping management informed regularly as to the status of this initiative.Keeps current on new technology developments, competitive services and industry trends -- providing feedback as appropriate to Marketing and other Ricoh USA resources.Participates in the development of the annual business plan for MDS and suggests adjustments to the Plan as required.Supports sales opportunities by providing information on product capabilities and technical specifications, applications, positioning, business case analysis and related tactical assistance.Assists with the account review process for all current MDS accounts.Identifies opportunities where additional Ricoh USA offerings will yield benefits to the client in terms of cost savings and efficiency improvements through business process optimization efforts Assists in drafting output assessments for delivery to clients, owning the methodology for delivering these engagements with support from the Consulting Services team Actively collects and reports on customer satisfaction - responds appropriately Show less

The Management Services Analyst is a primary Area resource for conducting pre-sales analysis of a potential customer's current document environment. The goal of this analysis is to provide a strong business case for implementing document management strategies at the enterprise level through an Ricoh USA Management Services solution. The MS Analyst is responsible for managing crucial steps of the Ricoh USA Selling Process (ISP), specifically performing the study and presenting the findings and… Show more The Management Services Analyst is a primary Area resource for conducting pre-sales analysis of a potential customer's current document environment. The goal of this analysis is to provide a strong business case for implementing document management strategies at the enterprise level through an Ricoh USA Management Services solution. The MS Analyst is responsible for managing crucial steps of the Ricoh USA Selling Process (ISP), specifically performing the study and presenting the findings and spends a minimum of 75% of their time working directly with the customer. The MS Analyst also plays a key role in re-engineering the customer processes and technology to recommend a cost effective and compelling outsourcing solution. Show less

As an IKON Account Executive I was responsible for selling and introducing our entire product line up to their customers and prospects. As a Sales Professional, my primary responsibility was to sell our hardware and software solutions to named accounts within my assignment. My job duties included prospecting for new business and upgrading existing customer hardware. I was also responsible for completing customer needs analysis, identifying pressure points for all accounts as well as doing… Show more As an IKON Account Executive I was responsible for selling and introducing our entire product line up to their customers and prospects. As a Sales Professional, my primary responsibility was to sell our hardware and software solutions to named accounts within my assignment. My job duties included prospecting for new business and upgrading existing customer hardware. I was also responsible for completing customer needs analysis, identifying pressure points for all accounts as well as doing proposals, product demonstrations and presentations. Show less

Before becoming an Account Executive I was the CSR for IKON. I was responsible for training our customers and sales team on the equipment that we sell.