Veronica Valdez Email and Phone Number

• Providing product information and registration service, parts, delivery and dealer location inquiries• Resolving owner issues through troubleshooting and minor concessions within companyguidelines• Receiving incoming calls to provide answers to inquiries related to part sales, service, pre & postpurchase• Creating, updating and retrieving owner records for logging notes regarding complaints, actionsand resolutions

Assisting with navigational support, account creation and management, system and technical errors and registrations Managing large amounts of inbound calls in a timely manner Identifying caller’s needs, clarifying information, research and provide solutions and/or alternativesAccess company and caller resources provided to accurately handle the callSkillfully change from one task to another without loss of efficiency and composureEscalate calls or issues to the appropriate designated staff for resolution as neededKnowledge of Identity and Access Management System (PECOS, EHR, NPPES) and Identity Management System (PS&R/STAR, MED)

Assisting members with inquires about orders, sales and returnsAssisting members navigating sites features and account settingsTroubleshooting site and account issues in communication with ITProviding credits and coupons to show appreciation to our membersProviding the best options to members when handling return requestsActing as mediation between members Assisting with open cases when members ask for additional support

Accurately tracking and fulfilling ordersUpdating orders and payment methodsVerifying account holder identityUpdating account informationProviding customer feedback about productsProviding replacements, refunds and creditsProviding information about various products to suit the customer needs

Escalating technical issues to engineering.Resolving username and password problemsData sharing & synchronizationUninstalling/reinstalling basic software applicationsVerifying account holder identityProper hardware and software configuration and set upPower cycling devicesNavigating customer through application menusTroubleshooting email issues

Resolving username and password problemsData sharing & synchronizationUninstalling/reinstalling basic software applicationsVerifying account holder identityProper hardware and software configuration and set upPower cycling devicesNavigating customer through application menusTroubleshooting email issuesParticipant of the mentoring program

Efficient and accurate data entryCompoundingFilling out prescriptions ordersTrained to check in medication and update inventoryOperating registers

Assisted customers to find products to fit their everyday needsOrganized departments throughout the store to maintain an orderly environmentProvided customer service to ensure satisfactory visitsOperated front registers to guarantee faster checkout timeTrained to check in high price items in the jewelry departmentDirected incoming calls to the appropriate manager and department for assistance.