Veronica Lee Email & Phone Number

Canada

Toronto, Ontario, Canada

Toronto

• Manages the development and implementation of 50+ talent acquisition and career development programs including career fairs and diversity-focused networking events, connecting 3,400+ students with 300+ professionals annually• Researches, implements and shares best practices in workplace diversity, equity and inclusion, recruitment and retention in bi-annual Investing in Inclusion employer seminars that reached 396 professionals in 2020 • Designs assessment strategies to streamline and monitor program effectiveness; creates centralized assessment bank of evaluation questions• Builds and strengthens strategic relationships with key stakeholders such as HR and hiring managers, student groups, and Faculty, identifying their unique needs to inform inclusive recruitment strategies and career programming• Optimizes communication and branding strategies by analyzing views and tracking links, identifying key engagement channels and tailoring content for future promotion strategies; garners 6,000+ views across 7 filmed promotional event videos on social media

Toronto

Strategic Partnerships• Identify, develop and maintain partnerships with national organizations that leverage the brand and work of both parties• Increase outreach to new audiences through partner relationships and support lead generation• Support annual Canadian Youth Ambassador Program by soliciting support from Members of Parliament and Senators to promote the program in their constituencies and mentor young Canadians• Confirmed support of 73 Members of Parliament and Senators and communicate directly with their staff on relevant updates, events and programsEvent Production• Curated experiential learning activities and educational content for an exclusive Vimy 100 Educational Expo for nearly 9,000 Canadian educators and high school students• Designed a trench experience that highlighted Canada's role in the First World War, the evolution of commemoration, and its impact on contemporary society• Liaised between 15 Canadian and international partner organizations and European-based production company to determine scale, cost and production logisticsProduct Development• Organize provincial events and advisory councils to gather market insight for product development• Work with award-winning Canadian educators to design new programming that enhances the current education portfolio• Communicate directly with customers to provide key event updates, coordinate student and cadet participation and set expectations related to specific tour programsSales Enablement• Provide product knowledge and support to sales and marketing • Develop and prepare sales training tools including onboarding and refresher training sessions• Outside sales to promote educational travel opportunities

Toronto, Canada

• Assist educators in developing global citizens through educational travel • Identify market trends and employ creative solutions to address changing needs• Actively seek new business leads through referrals, school directories and extracurricular associations• Consult clients on experiential learning activities and program costs to set realistic expectations• Work closely with Production, Operations, Traveler Support and School Board Relations departments to organize tour details• Conduct presentations on tour programs and create customer support documents

• Principal writer for food and culture • Conducted extensive research on the city's attractions, events and activities• Made recommendations on signature dishes at restaurants • Highlighted popular pastry shops, coffee houses and other dining institutions • Provided detailed guides into both common and unique activities

Tokyo, Japan

• Taught English grammar and conversation classes to Japanese students from 6 months to adult• Managed lessons, progress reports and course results for 70+ students• Customer–focused selling and up-selling generated over ¥100,000 in personal summer sales• Consulted prospective students and promoted marketing campaigns resulting in a 30% increase in class numbers• Developed and expanded range of classes and product offerings

Toronto, Canada

• Scheduled production for 2 warehouse plants with over 100 employees• Worked closely with Engineering, Sales and Purchasing to streamline processes and develop cost saving strategies• Coordinated department communication on changes to production and inventory• Handled high volume of production orders and electronic communication with accuracy and efficiency• Confirmed customer order status and details while attending to custom option requests

Toronto, Canada

• Monitored Material Requirements Planning (MRP) and created purchase orders to support production • Upheld knowledge of products and suppliers and consulted customers on custom options• Developed and maintained strong relationships with suppliers• Negotiated price breaks and consolidated shipments to maximize profit• Troubleshot and successfully resolved quality control issues with suppliers

Kingston, Canada

• Managed all merchandise-related activities including the development of customized merchandise options and expansion of product lines by researching different merchandise opportunities, materials and suppliers• Assisted team of 5 managers with supervision of 30 staff in day-to-day sales activities, event coordination and ticketing orders• Generated $150,000+ merchandise revenue in first year of sales

Kingston, Canada

• Prospected for participants by reaching out to organizations and institutions• Supported lab team by organizing schedules, updating logs and recruiting study candidates• Explained research goals clearly and accurately to general population