Veronica Waked Email & Phone Number

North Carolina, United States

Greensboro, North Carolina, United States

Manage schedules for Technical Service Personnel and monitor service requestsProvide project management to assist technical teamWork in a fast paced environment while making sound decisionsEnsure that client SLAs are being metMaintain documentation ensuring that Technical Services Personnel are updatedWork with management and clients to ensure efficient service deliveryCustomer service calls to clients to ensure satisfaction with ticket resolution

Staten Island, New York

• Answer emergency related inbound telephone calls pertaining to burglar alarms, fire alarms, panic alarms, and all other security industry related questions and concerns• Handle alarms in a timely manner and dispatch the proper authorities as required• Monitor and respond to alarm signals immediately with accuracy while using the information provided on instruction screens• Place necessary outbound calls to verify an alarm and notify responsible parties• Properly documents all responses for an alarm within the alarm monitoring software• Work with technicians and installers to verify signals are received correctly• Call customers and alarm dealers to discuss security, fire and life safety related technical and non-technical issues• Answer questions and direct callers to appropriate department or personnel • Apply knowledge about company policies and procedures to best meet customer needs• Sort, file, or scan all customer updates, contracts and emergency instructions as needed• Process customer information on computer system in an efficient manner to provide quality service• Contact customers to obtain missing information or data in order to ensure complete and accurate records• Analyze customer records on computer system and make any corrections and/or modifications within company guidelines• Provide documentation for customers in regards to their account status • Assist with various projects that require data entry • Sort and stuff bills/envelops and dealer documentation• Handle general office duties such as filing and verifying data as needed• Perform other related duties as assigned

Greensboro, North Carolina

Tasks include clerical functions, scheduling, filing, greeting clients / answering phones, multitaskingImproved efficiency 20% using Microsoft Suite and helping executives become tech savvy by learning / teaching a new system to submit documentsMaintained and updated executive services social media web pages (LinkedIn, Facebook, business website)Follow all regulations according to FINRA in regards to handling confidential client information

Responsible for preparing the donor, donor area and equipment for the pheresis processMonitored for donor flow issues and specific alarms or signals that may occur during the processUsed Personal Digital Assistant (PDA) to record incidents that occurred during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events as outlined in the Standard Operating Procedures (SOPs)Maintained confidentiality of all personnel, donor and center informationMaintained a clean work environment, and ensured sufficient operating supplies and forms were availableFollowed all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures, promoted safety in all actions

Bachelor Of Science - Bs, Psychology

Public Health Minor Dean's List - Spring 2013 | Fall 2013 | Spring 2014 Teacher’s Assistant: - Calculated grades and tracked student.

Upper Division Of Nursing Program

Physical Examination and Health Assessment Clinical Nursing Foundations Pharmacology

Pre-Nursing Studies

Anatomy and Physiology I & II Developmental Psychology Organic and Biochemistry Microbiology

Education record

BIO Nutrition

Education record

Adapted to an unfamiliar environment and embraced cultural differences Used communication and organization skills to navigate through new.