Business Analyst experienced in defining business needs for process improvement, measuring data to improve processes, analyzing root causes, implementing solutions and monitoring outcomes.

Responsible for planning and executing testing efforts of software, which include documentation, reporting, analysis and acceptance. Executes tests according to established plans and scripts, documents problems and retests software corrections to ensure problems are resolved. Identifies, recommends and implements changes to enhance the effectiveness of quality assurance strategies. Works with users in defining system and project requirements for new systems and system enhancements. Identifies system enhancements, documents business needs and determines impact to current system processing. Identifies, researches and analyzes production problems, develops solutions and resolves problems.

Responsible for reviewing various underwriting conditions including FHA required documents. Scheduled closings with brokers prior to loan being fully approved to ensure closing date expectations are met. Monitored pipeline to perform adverse action ensuring compliance with federal regulations and company policy.-Nominated for the Horizon Award, a corporate recognized award given to 1 person in each division every month out of 100+ people. Recognized for understanding compliance issues involved with 2010 federal guidelines. Helped train other individuals once process was implemented.-Acknowledged for employee of the month by peers.

Reviewed various underwriting conditions through automated underwriting system, prepared and coordinated all files requiring loan documents for closing. Calculated income and assets to comply with program guidelines and company practices and performed other post-underwriting tasks.Recognized by employer with Partner Award, by exceeding individual goals set by company. Earned a six week paid sabbatical, awarded to one associate out of 80+ people each year.As Team Lead, guided inside and outside staff of 16 people to improve resolution of customer issues and process improvements by implementing a formalized communication process. Organized loan closings to meet deadlines and provided same day review. Ordered funds in accordance with program parameters, company guidelines and state compliance regulations.