Creating process and policy for Funding and Dealer Risk

Update policy and procedure to improve intent and risk concernsWrite policy for newly implemented proceduresConduct group policy testing to collect and analyze feedback before implementation of policyDeep dive into Hinterland cases to determine the root cause, breakdowns, potential risk and update policiesto include solutions for those casesWork closely with several departments in order to have a cohesive policy for applicable departments

● Facilitate and manage new hire classes and channel training refreshers● Creating new modules and/or updating modules and training material to follow updated policy● Create and send newsletters for policy reminders and policy updates to multiple departments● Providing support for funding agents○ Mentorship (1 on 1 training)● Created multiple Job Aids for Funding Channel using Google Docs/Sheets/Slides● Acted as acting manager for managers on leave/PTO/interim manager○ Proficient in Tableau○ Monitor SLA and associate performance○ Conducted monthly 1 on 1 meetings with associates for development○ Proficient in time management/adhoc skills● Received several awards for my contributions

● Review documents and interview applicants in order to catch potential fraud threats● Identify any risk concerns with altered documents● 2020 ALPS Graduate (Leadership program)● Routinely hosts side by side observations with potential internal applicants, new members of sales teams,and members of our design team● Maintained Very Strong (2) performance rating through 2021● Team Level QA (Quality Assurance) Subject Matter Expert○ Coach team with bi weekly QA emails to outline trends and improve overall team QA scores ● Regularly answering peer questions and helping with understanding policy and procedure○ Peer Recognition received for assisting with comprehension of task completion and policy○ 2020 Peer Award

● Audit loan documentation● Identify errors with any loan documents● Data entry of loan information into CLO● Maintained above 99% QA (quality assurance) score● Ranked Top 30% of Dealer Funding for 3 months● Liaison for our team and the process team in order to fine tune our policy standards● Perform daily investigations into team QA to speak on errors to build a firm foundation of top notch quality

Providing excellent customer service to prospects and residents. Proficient in Data EntryProficient with 10 KeyMaintaining 30% closing ratioProcessing resident payments. Enforcing community rulesHandling resident issuesDaily use of Microsoft Exel, Outlook, and Word Submit and close out work ordersClosing resident accountsProficient in GL Coding Completed accounts payable

Travel to other stores to help with visual merchandising Train new associates Complete tasks given by manager or district manager by deadlineKeep up with sales and averages using Microsoft officeConstant communication via email with district and corporate

Worked on base pay + commissionMaintained sales above company standards Hired and trained new associatesContinuously changing merchandising in the store to suit product fluctuations