-Spearheaded collaboration with team leads to streamline daily dashboard reports, optimizing accuracy and transparency-Developed and implemented a user-friendly automated dashboard for daily execution reports, conducting data analysis for multiple teams and streamlining data uploading from various tools; Reduced process time from error-prone and time-consuming to just 15-20 minutes, enhancing accuracy and efficiency significantly-Utilized data analysis and developed validation formulas to reconcile data in excel worksheets, efficiently identifying and correcting instances of duplication, missing, or incomplete data; Streamlined the process, eliminating the need for manual searching and comparison of worksheets, thereby enhancing data accuracy and timeliness-Generated scope budget reports, and reconciled any discrepancies.-Directed the production of metric reports per release for execution and automation teams, facilitating informed decision-making

-Conducted incident analysis, service interruption analysis, and effectively triaged issues to ensure prompt resolution and minimize downtime-Managed defect resolution process by analyzing issues, coordinating with relevant stakeholders, and providing regular updates, resulting in timely closure of defects-Updated checklists for quality assurance, ensuring adherence to best practices and standards. Additionally, prepared comprehensive process documentation and delivered process diagramming presentations to facilitate understanding and implementation

- Performed onboarding activities, produced and updated client TSD(Target Start Date) documentation for expected onboarded resources as well as tracked and documented training and certification for all current resources- Maintained and added reporting codes for current and new resources in timesheet system. Compared reported working hours and followed up on any unexpected or missing values. Compiled findings into a report for the client

-Spearheaded the comprehensive documentation of roles, responsibilities, stakeholders, and pivotal contributions to product initiatives-Managed the documentation transfer and handover process from a competitor vendor, to ensure project completion

- Contributed to documenting process requirements and implementing a new tool in Process Center for Emergency Fix (EFR) and Emergency Fix Tracking (EFT) processes, alongside facilitating data mapping transfer and cleanup during the transition from Quality Center to Process Center-Successfully navigated the transition from the discontinued version of Quality Center to an alternative tool by acquiring necessary points of contact and collaborating with the team to cleanse data and streamline user profiles-Contributed to the development and implementation of a new tool within six months to ensure uninterrupted fix tracking and approval processes, meeting project requirements seamlessly-Generated metrics reports by extracting raw data from Quality Center/Process Center, enabling identification of bottlenecks and problem areas per application, build, and release in emergency fix processing times-Developed efficient scripts to extract data from Quality Center, significantly reducing the time required to compile emergency fix documentation lists from hours to less than 15 minutes-Oversaw and optimized the emergency fix process and workflow, ensuring team compliance and implementing enhancements as necessary-Coordinated with development teams to verify and update information, staging emergency fixes on servers, and maintaining application and user data in custom tables. Additionally, facilitated the incorporation of values into forms for both EFT and EFR projects within the Process Center-Generated and updated comprehensive knowledge transfer documentation for EF and EFR processes, ensuring continuity and clarity in procedures

-Spearheaded SI Testing efforts as team lead, directing daily testing operations and ensuring adherence to quality standards-Effectively managed test design, execution, oversight, reporting, and team training to meet project objectives-Implemented defect and result documentation templates, evaluated team member skills for task assignment, conducted progress meetings, and produced comprehensive reports-Achieved timely releases with minimal defects and ensured compliance with oversight requirements coordinating with cross-functional teams to meet project deadlines

-Developed animated gif and edited product images, produced product descriptionsand posted images and descriptions to website - Inventory management, invoicing and data entry, customer service, some website maintenance

-Developed product descriptions, produced and edited digital images and posted images and descriptions to website, customer service, data entry, database queries, website maintenance-Improved search function by indexing and grouping product descriptions

- Customer Service, trouble ticket creation and data entry - Software installation assistance, trouble shooting for connection, email, modems and routers

- Resolved customer complaints by discussing issues with vendors and customers to come up with a mutually satisfactory solution-Tracked, entered, confirmed and modified customer orders, helped other agents learn the applications and researched addresses, phone and other needed information